Nicole Baker
Office Manager
North Creek,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Manager
Tops Friendly Markets
273 Main Street North Creek NY 12853
11.2019 - Current
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Controlled finances to lower costs and keep business operating within budget.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained computer and physical filing systems.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Associate Of Business Administration - Business Administration
SUNY ADK
Queensbury, NY05.2006
AAS - Marketing
SUNY ADK
Queensbury, NY05.2006
Skills
- Calculating Deductions
- Customer Relationship Management
- Customer Service
- Information Confidentiality
- Budget Administration
- Information Protection
- Public Relations
- Order Supplies
- Mail Handling
- Conflict Management
- Customer Relations
- Scheduling
- Financial Management
- Organizational Skills
- Train Employees
- Cost Management
- Budgeting
- Coaching and Training
- Negotiation and Conflict Resolution
- Accounting
- Human Resources
- Written Communication
- Manage Budgets
- Banking Operations
- Calendar Management
Certification
Receiving
Bookkeeping
Manager on Duty
HIPPA
Payroll
Timeline
Office Manager
Tops Friendly Markets
11.2019 - Current
Associate Of Business Administration - Business Administration
SUNY ADK
AAS - Marketing
SUNY ADK