Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Baker

Wilmington,USA

Summary

Well-organized Human Resources professional bringing 15 years of superior performance in fast-paced HR environments. Proficient in managing complex HR processes such as recruitment, onboarding, leave management, and visa coordination, while ensuring compliance with federal, state, and institutional policies. Dedicated to streamlining processes, improving efficiencies, and providing exceptional employee support across all HR functions.

Overview

18
18
years of professional experience

Work History

HR Generalist

University of Delaware
Newark, Delaware
11.2022 - Current
  • Independently manage HR and payroll-related transactions for assigned departments within the College of Engineering, making time-sensitive decisions under deadline-driven pressure on which compensation forms to process, depending on the type of employee and manner of pay.
  • Collaborate with Grants Analysts, Academic Advisors, Business Administrators, and other HR staff on all matters of funding and payroll distribution, which includes, but is not limited to, faculty summer salary and teaching contracts, graduate and undergraduate funding, miscellaneous wage workers, and adjunct faculty pay.
  • In collaboration with the Grants Analysts and the Academic Advisors, continuously organize and analyze funding data for the College of Engineering’s graduate students.
  • This includes the responsibility for processing funding transactions of Graduate Student Laborers, Research Assistants, Teaching Assistants, Graduate Interns, Graduate Assistants, and Fellows annually via the Student Employment Mass Update (SEMU).
  • Identify highly complex HR and pay-related issues, and engage the UD Payroll Group, UD HR Systems Group, CoE HR Director, Business Administrators, Faculty, and other contacts as necessary to bring the issue to a timely resolution.
  • Process compensation forms, including but not limited to Job Employment Data (JED), biweekly pay, work study pay, additional assignments, and supplemental contracts.
  • Processing includes the calculation of pay and pay dates, determining contract dates, and determining account and earnings based on employee status.
  • Within the Human Resources Management System (HRMS), create and manage University payroll records to ensure the data integrity of highly confidential pay and employment information for College of Engineering employees of all levels.
  • Provide consultation to faculty, and other managers of special research and outreach programs.
  • This includes determining the appropriate employment status and advising on the appropriate manner of pay.
  • Management of recruitment activity for all benefited and non-benefited staff.
  • Manages the search approvals, drafting, and submitting job descriptions, external advertisements, salary determinations, and management of the University’s applicant tracking system
  • Represents the COE units by playing an active role in the talent acquisition process, while partnering with the UD Talent Acquisition Team.
  • Manages the entire onboarding process for all non-benefited College employees
  • Onboard non-benefitted College of Engineering employees (more than 200 annually) ensuring compliance with federal regulations for I-9 form processing, initiating criminal background checks, verifying direct deposit information, and providing instruction on final steps complete the activation
  • Ensures efficient and consistent compliance with University, Federal, State policies and guidelines in administering various types of leave such as FMLA, Parental leave, and Worker’s Compensation
  • Serves as a College representative in collaboration with the Central Leave Management Team and the employee’s management team
  • Partners with the University’s Director of Disability Support Services for any Americans with Disability Act (ADA) workplace accommodation requests
  • Coordinate visa processing by acting as the primary point of contact for employees requiring work visas, gathering necessary documentation, communicating with immigration authorities, and ensuring timely submission of visa applications; Collaborate with department Business Administrators and International Student & Scholar Services (ISSS) to navigate the complex visa process
  • Advise and consult with Business Administrators and Faculty to ensure proper adherence to University and legal guidelines/regulations regarding including the Affordable Care Act (ACA), Fair Labor Standards Act (FLSA), FMLA, and ADA
  • Process all other University forms as needed such as Position Change, Termination JEDs, Payment to Individual, Supervisor Update, Grad Student Leave of Absence and Department Data Forms
  • Participate in the review and development and/or modification of operating procedures and systems
  • Ensure compliance of record management schedules for all COE personnel folders including creating folders for new employees and appropriate distributing folders for transferred and terminated employees
  • Perform other job-related duties and lead/participate in projects or committees as assigned

Campus Human Resources and Payroll Coordinator

Delaware Technical Community College – Stanton Campus
Newark, Delaware
05.2019 - 11.2022
  • Responsible for full-time and part-time payroll administration, including validation and timely submission to the collegewide payroll department for processing
  • Works closely with departments to coordinate, track, and facilitate the timely receipt of timesheets and any other necessary payroll-related documents
  • Ensures human resources transactions are prepared, contain the proper documentation, and are reviewed for accuracy and compliance with applicable College, State, and federal rules, policies, procedures, regulations and guidelines
  • Prepares Personnel Data Forms for employee hires and subsequent updates to employee data
  • Provides benefits administration, including onboarding of both full-time and part-time employees
  • Explains benefits programs to full-time employees regarding eligibility, options and requirements (e.g
  • Insurance, pension, workers compensation, Family Medical Leave Act (FMLA), Short Term Disability, etc.)
  • Provides basic guidance to administrators, supervisors, and/or employees regarding the interpretation and application of College human resources policies, procedures, and rules
  • Consults with higher level human resources staff for issues that are outside a range of specified, acceptable procedures, standards, alternatives and technical practices
  • Maintains employee files and records
  • Prepares routine and special reports for functions, such as unemployment insurance, worker’s compensation, sick and annual leave, Affordable Care Act (ACA), applicant data and vacancy reports, human resources data requests for surveys, etc
  • Explains the recruitment process and job requirements to prospective employment applicants
  • May occasionally evaluate employment applications according to established criteria, schedule interviews, prepare interview documentation packets, serve on interview committees and facilitate the recruitment process for assigned positions
  • Represents the College at job fairs as assigned
  • Serves on committees as assigned to recommend new and/or revise internal procedures and to implement policies established by management
  • Develops, plans, and/or presents staff training and development activities, workshops, and seminars when assigned
  • Oversees the work of technical and clerical staff when applicable
  • Performs other related duties as required

Human Resources Technician / Senior Human Resources Technician

Department of Services for Children, Youth, & Their Families
Wilmington, Delaware
07.2007 - 05.2019
  • Managed eSTAR system for time entry, leave management, absence tracking, reporting, and assigning schedules.
    Reviewed and approved timesheets for accuracy and compliance with company policies.
  • Calculated and reported accurate Short-Term Disability and Workers' Compensation payments.
  • Compiled data to accurately distribute Union-ordered clothing allowance.
  • Analyzed various payroll and human resources reports in the Payroll Human Resource Statewide Technology System (PHRST), including BASOOS, DBN030, DBN070, and DBN018.
  • Assisted staff with Family Medical Leave Act (FMLA) documentation and inquiries.
    Maintained accurate accounting of leave balances during extended medical leave (e.g., FMLA, short-term disability, workers' compensation).
    Provided support to staff transitioning to long-term disability, ensuring necessary paperwork and assistance were provided.
  • Benefits Administration: Provided comprehensive benefits assistance to staff, including health, dental, supplemental vision, deferred compensation program, flexible spending account, and life insurance.f all employee benefit elections into the PHRST system.
  • PHRST Data Entry & Employee Record Maintenance: Managed data entry for new hires, terminations, suspensions, and employee data changes, such as organizational structure updates, position changes, career ladder promotions, demotions, and transfers.
  • Filed First Reports of Injury with PMA Companies and maintained complete records, including payment documentation for staff who missed work due to injury.
  • Conducted one-on-one meetings with employees to explain the retirement process and provided assistance with post-retirement benefits.
    Submitted pension applications and required documentation to the Pension Office and addressed queries from both retirees and the Pension Office.
  • Processed COBRA for new hires, life event changes, and employee resignations.
  • Managed compensated absences data for the annual GAAP report.

Receptionist

Department of Services for Children, Youth, & Their Families
Wilmington, Delaware
07.2007 - 05.2010
  • Serve as the receptionist for the Main Administration Building.
  • Maintain schedules for building conference rooms, advising requestors of availability, and updating the schedule as necessary.
  • Handle vehicle reservations for pool cars according to all Fleet Services rules and agency policy: assigning keys, contacting Fleet Services for maintenance and periodic service, or other concerns; audit keys on a weekly basis.
  • Handle incoming and outgoing mail: sorting mail after courier delivery, US Postal Service delivery, and upon receipt of packages from various delivery services (i.e., FedEx, UPS); sort outgoing mail to appropriate pickup locations, and alert recipients of overnight deliveries.
  • Utilize Citrix to assist with data entry of pertinent information to the DSCYF Training Database.
  • Utilize FACTS (Family and Children Tracking System) to assist the Cost Recovery Unit with data entry necessary to perform their client eligibility tasks and recover monies from federal agencies (i.e., Medicaid, TANF).
  • Assist HR in various duties such as payroll, leave tracking, Qual NQ notices, requisitions to fill vacancies, scheduling interviews, updating the employee roster, and assisting individuals in the application process.

Education

Diploma -

McKean High School
Wilmington, Delaware
06-2003

Skills

  • HR and Payroll Administration
  • Recruitment and onboarding
  • Visa and Immigration Processing
  • Regulatory Compliance (FMLA, ACA, ADA, FLSA)
  • Data Management (HRMS, PHRST)
  • Leave Management
  • Process Improvement
  • Staff Training and Development

Timeline

HR Generalist

University of Delaware
11.2022 - Current

Campus Human Resources and Payroll Coordinator

Delaware Technical Community College – Stanton Campus
05.2019 - 11.2022

Human Resources Technician / Senior Human Resources Technician

Department of Services for Children, Youth, & Their Families
07.2007 - 05.2019

Receptionist

Department of Services for Children, Youth, & Their Families
07.2007 - 05.2010

Diploma -

McKean High School

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