Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicole Balderas

Austin,TX

Summary

Property Manager and Leasing Consultant with extensive experience in maintaining positive landlord-tenant relationships and enhancing property occupancy rates. Skilled in vacancy marketing, financial reporting, and operations management. Prepared to make meaningful contributions with commitment and drive. Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience

Work History

Property Manager

ResProp Management
07.2021 - Current


  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Improved community engagement by organizing tenant appreciation events and feedback sessions.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds while maintaining high-quality living environments for residents.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.



Leasing Consultant

ResProp Management
10.2018 - 07.2021


  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Generated leads for leases through cold calls and referrals.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Enhanced property visibility by establishing partnerships with local businesses and community organizations.
  • Leveraged social media platforms to market properties, reaching wider audience of potential tenants.
  • Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
  • Enhanced tenant retention rates, conducting exit interviews to gather feedback for continuous improvement. Distributed and followed up on tenant renewal notices.
  • Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Enhanced community atmosphere by planning and executing engaging resident events.

Service Advisor

Kia Motors
06.2015 - 08.2018


  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Followed up with customers about resolved issues to maintain high standards of customer service.


Education

High School Diploma -

Manor High
Manor, TX
06.2015

Skills

  • Property Management
  • Customer service-focused
  • Exceptional oral and written communication skills
  • Vacancy Marketing
  • Financial Reporting
  • Operations Management
  • Sales and Marketing
  • Creative and Adaptable

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Property Manager

ResProp Management
07.2021 - Current

Leasing Consultant

ResProp Management
10.2018 - 07.2021

Service Advisor

Kia Motors
06.2015 - 08.2018

High School Diploma -

Manor High

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Nicole Balderas