Nicole Baldwin
Foley,USA
Summary
Compassionate and dedicated professional with more than 15 years of experience providing client support, care coordination, documentation management, medical assistance, and family services. Skilled in assessing client needs, coordinating services, maintaining confidential records, and advocating for client well-being.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Physical Therapy Aide/ Medical Assistant
Performance Rehab Physical Therapy
Foley, AL
06.2022 - Current
- Set up treatment rooms for patients, based on specific therapy needs.
- Set and administer E-Steam, Ultrasound, Heat, Ice and Vasopneumatic Therapy treatments.
- Providing wound care management and dressing changes as directed by Physical Therapist.
- Assist physical therapists in the implementation of individualized treatment plans for patients.
- Assist patients with therapeutic exercise, functional and balance training, promoting mobility and enhancing strength.
- Transfer patients on and off therapeutic equipment.
- Assist with balance testing, and monitoring vital signs as patients progress through prescribed exercise therapy.
- Performed various administrative tasks such as scheduling patient appointments, maintaining medical records and preparing reports and patient home exercise programs.
- Assisted physical therapists in implementing treatment plans for diverse patient populations.
- Prepared treatment rooms and ensured availability of necessary equipment and supplies.
- Educated patients on exercises and rehabilitation techniques to enhance recovery outcomes.
- Monitored patient progress and provided feedback to therapists for tailored treatment adjustments.
Field Merchandiser
Hallmark
Foley, AL
08.2019 - 10.2024
- Perform service work in Hallmark department in various retail stores and mass retailers.
- Handles stocking, straightening, replenishing and tracking inventory of Hallmark products, both inside and outside of Hallmark department.
- Managing fluid work schedule to accommodate each store's demands and varying windows of service availability and building good rapport with store staff and direct supervisor.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
Medical Assistant
South Baldwin OB GYN (Dr. James D West)
Foley, AL
06.2022 - 08.2023
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, allergies, blood pressure and weight.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Perform venipuncture for a wide range of blood tests.
- Assist physician with patient examination and procedures.
Teacher
Son Shine Park Preschool & Daycare
Foley, AL
02.2017 - 03.2019
- Maintained safety and accountability of children ranging from age four months to five years old.
- Working with parents to meet and exceed their request within parameters allowed by facility.
- Planning and developing activities to aid children in meeting developmental milestones.
- In directors absence, taking lead position, directing staff, providing tours and information to potential families, aiding in acclimation of new families into program.
- Assisting with clerical office management, maintaining records, using Procare systems for financial records and verifying authorizing all individuals requesting entrance into the facility.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
Water Safety Instructor
Snook Family YMCA
Foley, AL
04.2016 - 10.2016
- Conducted group and private swim instruction classes for children and adults working within standards set by American Red Cross.
- Experienced working with children and adults with disabilities adapting techniques to accommodate patron's needs.
- Provided clear, informative lectures on Water safety to children, parents and life guard trainees.
Licensed Massage Therapist
Massage Envy Albuquerque, Ventra Massage Envy
Albuquerque, NM
02.2014 - 09.2015
- Performed various types of Swedish massage to include: Pregnancy, Deep tissue, Aromatherapy, Sugar foot scrubs, and Deep Heat treatments, working in 50 and 80 minute sessions.
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief and relaxation effect.
School Age Program, Lead School Age Assistant
Kirtland Youth Programs
Kirtland AFB, NM
05.2007 - 09.2014
- Diligently maintaining accountability and safety of children enrolled in program.
- Planning challenging and exciting activities, field trips, special events and taking lead role in executing variety of camps for children ages five to twelve years of age.
- Prepare and organize documentation for required Air Force inspection and COA accreditation.
- Prepared meals keeping in line with allergenic and culturally specific guidelines, keeping inventory for food pantry, placing orders for food to maintain Air Force and USDA meal and nutritional requirements.
- Completed duties of School Age Coordinator in their absence, such as parent orientation, child enrollment, hiring and training of new staff members, staff schedules and variety of staff needs, acting as liaison between program staff, management, and parents.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Licensed Massage Therapist
Independent Massage Therapy
Kirtland AFB, NM
04.2007 - 02.2014
- Owned and Operated Independent Massage Therapy Business.
- Specializing in Spa Parties and Out Calls.
- Performed various types of Swedish massage and body treatments to include: Hot stone, Deep tissue, Pregnancy, Aromatherapy, Mud treatments, Salt glows, and Sugar scrubs.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
Education
Graduated - Medical Assisting
Fortis College
Foley, AL06-2022
Therapy Certified Aromatherapy Massage Therapist - undefined
Institute of Somatic
01-2007
Hold a certification from the National Board for Therapeutic Massage and Bodywork - undefined
Emerald Coast Massage School
Walton, FL01-2004
68+ Hours Toward Nutrition Degree - Nutrition
Jacksonville State University
Jacksonville, AL01-1999
Advanced Diploma - undefined
Weaver High School
Weaver, AL01-1996
Skills
- CPR/AED
- DOD Child Development Standards
- Experienced with Adaptive: Special Need, Cultural Inclusion, and Age transcending programming
- Therapeutic procedures
- Wellness Programs
- Maintaining filing systems
- Home exercise programs
- Maintaining inventory
- Maintaining and cleaning equipment
- Safety procedures
- Functional mobility training
- Customer communications
- Wheelchair assessment
- Needs assessment
- Sanitation
- Assists with physical therapy
- Therapeutic exercise
- Enforcing safety protocols
- Filing paperwork
- Preparing patients for treatment
- Customer service
- Patient service
- Medical terminology
- Patient education
- HIPAA requirements
- Independently motivated
- Adaptable
- Self-Driven
Certification
- CMA - Certified Medical Assistant
- Certified Basic Life Support, (CPR and AED Program)
- Licensed Massage Therapist
- DOD Child Development Training
- Council on Accreditation Training for Child and Youth Development
Languages
English Native
German Limited
Spanish Professionally Limited
ASL Limited
Timeline
Physical Therapy Aide/ Medical Assistant
Performance Rehab Physical Therapy
06.2022 - Current
Medical Assistant
South Baldwin OB GYN (Dr. James D West)
06.2022 - 08.2023
Field Merchandiser
Hallmark
08.2019 - 10.2024
Teacher
Son Shine Park Preschool & Daycare
02.2017 - 03.2019
Water Safety Instructor
Snook Family YMCA
04.2016 - 10.2016
Licensed Massage Therapist
Massage Envy Albuquerque, Ventra Massage Envy
02.2014 - 09.2015
School Age Program, Lead School Age Assistant
Kirtland Youth Programs
05.2007 - 09.2014
Licensed Massage Therapist
Independent Massage Therapy
04.2007 - 02.2014
Advanced Diploma - undefined
Weaver High School
68+ Hours Toward Nutrition Degree - Nutrition
Jacksonville State University
Hold a certification from the National Board for Therapeutic Massage and Bodywork - undefined
Emerald Coast Massage School
Therapy Certified Aromatherapy Massage Therapist - undefined
Institute of Somatic
Graduated - Medical Assisting
Fortis College