Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Barela

Jewelry Consultant
Westminster,CO

Summary

Meticulous and accurate jewelry consultant experienced in working with jewelry and lose stones to complete exceptional work. Systematically approach every project with strong technical knowledge and manual dexterity. Confer closely with customers to understand budget limitations and design preferences.


Creative and hardworking with expertise in both aesthetic and technical areas. Skillfully read and follow technical documentation to complete accurate work.



Overview

11
11
years of professional experience

Work History

Jewelry Consultant

Shane Co.
06.2019 - Current


  • Provided expert advice on proper jewelry care and maintenance to prolong the life of precious items for customers.
  • Negotiated favorable pricing agreements with vendors, securing competitive costs for the store and contributing to overall profitability.
  • Conducted routine appraisals of precious gemstones and fine jewelry, ensuring accurate valuation for clients'' insurance purposes.
  • Conducted regular cleaning and maintenance of jewelry displays to maintain an appealing showroom appearance for customers.
  • Liaised with internal departments, such as marketing and finance, to optimize business operations and drive consistent sales growth.
  • Supported store management by performing administrative tasks, including scheduling appointments and processing transactions accurately.
  • Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
  • Consistently met or exceeded personal sales goals through diligent follow-up efforts with potential buyers.
  • Facilitated custom design consultations, guiding clients through the process from initial concept to final creation of unique jewelry pieces.
  • Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.
  • Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
  • Trained new employees on store policies, product information, and sales techniques to enhance their performance capabilities.
  • Collaborated with team members to achieve collective sales targets and maintain a positive work environment.
  • Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
  • Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
  • Conducted thorough inventory management to ensure optimal stock levels at all times for popular items.
  • Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Have experience with CSC & SAP

Showroom Manager

Luv Bridal
09.2017 - 06.2019
  • Analyzed sales data to identify trends, adjust inventory levels accordingly, and capitalize on emerging market opportunities.
  • Increased showroom sales by implementing effective visual merchandising strategies and product displays.
  • Managed inventory levels for optimal stock availability, resulting in reduced backorders and customer wait times.
  • Established a strong vendor network that enhanced product offerings while maintaining competitive pricing structures.
  • Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
  • Drove business growth by actively seeking new opportunities for partnerships and collaborations within the industry.
  • Enhanced online presence by updating website content regularly with engaging visuals showcasing latest products available at the showroom.
  • Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
  • Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
  • Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development.
  • Cultivated a high-performance sales team through ongoing training programs focused on selling techniques, product knowledge, and relationship-building skills.
  • Maintained accurate financial records for all transactions within the showroom, ensuring timely invoicing and payment collections from clients.
  • Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
  • Developed strong relationships with vendors, negotiating favorable terms and securing exclusive product lines for the showroom.
  • Supervised inventory and placed orders to replenish low running supplies.
  • Provided prompt, courteous service to every individual entering showroom.
  • Generated personal sales to meet or exceed established sales goals.
  • Set goals for showroom employees and provided support and motivation to help each achieve true potential.
  • Drove employee engagement and guest experience through coaching, training and development.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Sales Supervisor

Michael Kors
10.2013 - 05.2017
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Utilized data analysis techniques to identify patterns in consumer behavior that informed marketing strategies moving forward.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Established rapport with potential clients by conducting targeted outreach initiatives such as cold calling or email campaigns.
  • Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
  • Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
  • Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
  • Managed budgets effectively while maintaining proper inventory levels throughout the year ensuring optimal profitability without compromising service quality.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decision making.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Mentored junior staff members, fostering professional development and career progression within the organization.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Checked store merchandise regularly for proper display and replenishment.
  • Created employee schedules to align coverage with forecasted demands.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored daily sales performance and provided feedback to each team member.
  • Maintained up-to-date knowledge of products and services offered to customers.

Education

High School Diploma -

RCV High School
Phoenix, AZ
05.2001

Skills

  • Financing Coordination
  • Jewelry repair
  • Consultative Sales
  • Quality Assessment
  • Marketing knowledge
  • Service Upselling
  • Inventory Control
  • Merchandise presentation
  • Fashion Awareness
  • Luxury Brand Understanding
  • Brand representation
  • Building rapport
  • Exceptional customer service
  • Money Handling
  • Business Management
  • Multitasking

Timeline

Jewelry Consultant

Shane Co.
06.2019 - Current

Showroom Manager

Luv Bridal
09.2017 - 06.2019

Sales Supervisor

Michael Kors
10.2013 - 05.2017

High School Diploma -

RCV High School

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Nicole BarelaJewelry Consultant