Nicole Barnes
Corpus Christi,TX
Summary
Attentive Shift Leader with 15 years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs. Have only missed 5 days of work in 15 years very dedicated to my job. Always willing to work overtime doing doubles or helping other locations.
Overview
24
24
years of professional experience
Work History
Shift Leader
Walgreen's Drug Store
Corpus Christi, TX
02.2009 - Current
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
- Coached team members to increase productivity and reduce workplace accidents.
- Monitored operations and reviewed records and metrics to understand company performance.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Upheld company standards and compliance requirements for operations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Delegated tasks to employees and monitored activities and task completion.
- Determined consumer needs to provide products and services appealing to larger market.
- Supervised and led employees to maintain productivity and customer service levels.
- Assisted in training new employees on shift operations.
- Educated customers about offerings, promotions and pricing to boost sales.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Identified needs of customers promptly and efficiently.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained schedule of class assignments to meet deadlines.
- Delivered products to customer locations on time.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Completed day-to-day duties accurately and efficiently.
Shift Leader
Dd’s discounts
Sacramento, CA
01.2006 - 12.2008
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Maintained positive working relationship with fellow staff and management.
- Coached team members to increase productivity and reduce workplace accidents.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted general manager with operations game plan and company initiatives implementation.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Deli Clerk
Winn Dixie Supermarket
Saint Petersburg , FL
03.2002 - 03.2005
- Informed customers of deli specials to increase profits.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Greeted customers in a friendly and professional manner.
- Sliced meats and cheeses and weighed deli items for customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Maintained safe food handling practices to prevent germ spread.
- Offered samples to promote and upsell specials.
- Offered suggestions for additional items that would complement customer's order selections.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
Fuel Truck Operator
US Army
01.2000 - 12.2002
- Kept bus orderly with strong control over passenger behaviors.
- Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
- Ensured all safety protocols were followed while loading, unloading, transporting, and delivering fuel.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Fulfilled back haul orders and spotted trailers in loading yard.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Inspected and maintained fuel truck, including checking fluid levels and tire pressure.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Conducted pre-trip inspections to ensure the safety of the vehicle before departing from the facility.
- Completed post-trip inspections upon returning from each delivery run.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
Education
High School Diploma -
Flour Bluff High School
Corpus Christi, TX05-1999
Skills
- Production Reporting
- Customer Service Management
- Production Scheduling
- Operations Support
- Team Collaboration and Leadership
- Creative Problem-Solving
- Policy and Procedure Enforcement
- Sales Reporting
- Cash Handling
- Complaint Resolution
- POS System Operation
- Staff Supervision
- Team Supervision
- Shift Paperwork Completion
- Team Leadership
Timeline
Shift Leader
Walgreen's Drug Store
02.2009 - Current
Shift Leader
Dd’s discounts
01.2006 - 12.2008
Deli Clerk
Winn Dixie Supermarket
03.2002 - 03.2005
Fuel Truck Operator
US Army
01.2000 - 12.2002
High School Diploma -
Flour Bluff High School
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