Hi, I’m
Nicole Barnes
Boise,ID
Summary
Results-driven salon owner with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
12
years of professional experience
Work History
Self Employed Services
Owner/Operator
03.2012 - Current
Job overview
- Manage salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintain a clean, organized, and welcoming environment for clients and staff members alike.
- Ensure compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increase customer retention through exceptional service and consistent follow-up communication.
- Optimize scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Manage approximately 80 clients
- Maintain accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Keep all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Conduct regular competitor analysis to stay ahead of market trends as well as continually refining services offered in response.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
- Streamlined appointment scheduling for improved customer experience, managing bookings efficiently and minimizing wait times.
- Mentored junior nail technicians through hands-on training sessions, sharing valuable insights and techniques for professional development.
- Oversee schedule to manage appointments of new and existing clients.
- Develop and maintain strong relationships with customers to increase loyalty, trust and satisfaction.
Idaho Humane Society Inc
Volunteer
11.2020 - Current
Job overview
- Keep animals healthy and socialized by providing regular exercises and walks.
- Provide companionship and comfort to animals in need of extra love and attention.
- Improve animal well-being by providing daily care, including feeding, grooming, and exercising.
- Assist in the successful adoption of animals by maintaining clean and inviting living spaces for potential adopters to visit.
Education
Oliver Finley Academy of CosmetologyGarden City, ID
Cosmetology License
03.2012
Centennial High SchoolBoise, ID
High School Diploma
05.2007
Skills
- Operations Management
- Business Planning
- Relationship Management
- Time Management
- Verbal and written communication
- Problem-solving skills
- Schedule Maintenance
- Appointment management
- Attention to Detail
- Workspace Organization
- Detail Oriented
- Customer Service
Timeline
Volunteer
Idaho Humane Society Inc
11.2020 - Current
Owner/Operator
Self Employed Services
03.2012 - Current
Oliver Finley Academy of Cosmetology
Cosmetology License
Centennial High School
High School Diploma
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