Nicole Barragan
Miami,FL
Summary
Experienced medical front desk receptionist and optician with over seven years of experience providing exceptional customer support in both medical and retail environments. Skilled in patient coordination, appointment scheduling, insurance verification, and eyewear consultation, ensuring a seamless experience for patients and customers alike. Adept at using medical software systems, maintaining accurate records, and handling POS transactions efficiently. Strong problem solving abilities, with a track record of managing concerns, resolving conflicts, and enhancing organizational efficiency. Uses independent decision-making skills to improve workflow and customer satisfaction. Pleasant, hardworking, and reliable with excellent communication and interpersonal skills. Thrives in fast-paced settings, excelling under pressure while effectively multitasking and prioritizing responsibilities.
Overview
5
5
years of professional experience
Work History
Optician / Front Desk Medical Receptionist
Wisconsin Vision
04.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Guest Advocate, Fulfillment Expert, Inbound Stower
Target
04.2021 - 04.2024
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed inventory control, such as counting, and stocking merchandise.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
Cashier Team Lead
Armani Exchange
12.2019 - 04.2021
- Operated POS systems to process payments, verify pricing, and monitor stock levels
- Completed opening and closing duties, including issuing and verifying cash drawers, completing daily sales reports, and reconciling cash drawers following shifts
- Corrected problems with team members through training and corrective discipline
- Resolved customer complaints, using tactful communication to defuse dissatisfaction
- Delivered superior customer service to foster loyalty, including answering questions regarding product locations, pricing, and promotions
- Maintained appearance of checkout area, directing cashiers through restocking and shelf resets
- Sought out customers to help, proactively inquiring about needs and solving issues
- Monitored suspicious behavior and recorded inventory variances to support loss prevention objectives
- Demonstrated core store values to team members, going beyond basics to better help customers and exceed business targets
- Met coverage demands by cross-training additional employees and adapting workflows to meet current needs
- Assisted customers or junior cashiers with returns and price overrides.
Education
No Degree - Industrial Design
Jose Maria Vargas University
Caracas, VenezuelaSkills
- Interpretation and Translation Services
- Issue Resolution
- Patient scheduling / Patient registration
- Appointment management
- POS Transactions
- Operational Efficiency
- Order Processing
- Stress Tolerance
- Guest Relations
- Fast Learning
- Computer skills
- Optical measurements
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Optician / Front Desk Medical Receptionist
Wisconsin Vision
04.2024 - Current
Guest Advocate, Fulfillment Expert, Inbound Stower
Target
04.2021 - 04.2024
Cashier Team Lead
Armani Exchange
12.2019 - 04.2021
No Degree - Industrial Design
Jose Maria Vargas University
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