Hi, I’m
Nicole Barrera
Wylie,TX
Summary
Innovative Photographer talented at experimenting with new approaches, techniques, software, and lenses. Thrive under pressure and successful with creativity-focused artistic challenges. Excellent eye for light and composition.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Cheerful and upbeat professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving crm issues.
Passionate Babysitter skilled in planning education-focused activities, preparing nutritious meals and assisting with homework. Calm and caring individual recognized for taking initiative in educating and entertaining children. Knowledgeable about developmental milestones and supporting needs of different ages.
Careful professional attentive to children's needs and parents' desires. Delivers optimum childcare focused on good schedules, appropriate nutrition, and adequate exercise.
Overview
3
years of professional experience
Work History
Sports GalleryWylie, TX
Photographer
05.2023 - Current
Job overview
- Review proofs with clients to determine which images should be printed or published.
- Deliver quality products within deadlines established by clientele.
- Develop film, print photos, and make digital copies of existing photos.
- Ensure safety of people involved in photo sessions by following all applicable laws and regulations.
- Research trends in photography styles to stay up-to-date with current technologies and practices.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Manage budgets related to purchasing supplies needed for each shoot.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Edit photos using Adobe Photoshop and other software applications.
- Compose creative shots from different angles that are visually appealing.
- Create portfolios for clients to showcase work.
- Train assistants on proper use of photography equipment and techniques used in the industry.
- Set up lighting equipment and adjust camera settings to capture desired images.
- Photographed special events, parties, and portraits.
- Created and maintained an online portfolio to showcase photography work and attract new clients.
- Set up camera control equipment, stands, and tripods for shoots.
- Collaborated with graphic designers and marketing teams to produce visual content for campaigns.
HousekeepingDallas, Texas
Babysitter
03.2022 - Current
Job overview
- Teaching good manners by setting clear expectations for behavior in various settings.
- Tailoring activities based on the individual needs of each child under care.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
- Creating an atmosphere of fun that allows for occasional rule-bending within reason.
- Helping older children with homework assignments as directed by parents.
- Engaging in age-appropriate activities like reading stories or playing games.
- Remaining alert at all times while caring for multiple children simultaneously.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Completing light housekeeping tasks such as tidying up toys and books.
- Establishing trust through consistent communication with both parents and kids.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Using problem-solving skills to anticipate potential issues before they arise.
- Maintaining a positive attitude while being patient and understanding with the children.
- Providing a safe environment for children to explore their curiosity and creativity.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Organizing playdates with other children and providing supervision during outdoor activities.
- Administering medication when needed according to parent instructions.
- Monitored children's safety and well-being to prevent accidents and falls.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Balanced schedules to promote optimal rest, play and educational periods.
- Read stories and played alphabet games to promote early literacy.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Enforced rules to teach good manners and maintain safe environment.
- Helped complete homework, school projects and chores.
- Responsibly watched children while parents were out.
- Organized various activities, games, crafts and outings to keep children entertained.
- Communicated with parents about daily activities and any concerning behaviors.
- Organized creative activities to develop children's physical, emotional and social growth.
Mexican Restaurants, TX
Customer Service Manager
02.2022 - 10.2023
Job overview
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Monitored staff performance to ensure adherence to customer service standards.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Provided exceptional customer service to ensure customer satisfaction.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
Wylie East High SchoolWylie, TX
High School Diploma
05-2024
Skills
- Good customer service
- Technology advice
- Client Relations
- Excellent workflow management
- Photo editing
- Quality Control
- Customer Service
- Problem-Solving
- Computer Skills
- Reliability
- Calm Under Pressure
- Conflict Mediation
- Goal Setting
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Adaptability
Timeline
Photographer
Sports Gallery
05.2023 - Current
Babysitter
Housekeeping
03.2022 - Current
Customer Service Manager
Mexican Restaurants
02.2022 - 10.2023
Wylie East High School
High School Diploma
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