Nicole Barrow
Weeki Wachee,FL
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
9
9
years of professional experience
Work History
OPERATIONS MANAGER
SOUTHEASTERN GROCERS
Jacksonville, FL
12.2021 - Current
- Effectively managing a $53mm budget for sustainable business operations while delivering substantial cost savings.
- Analyze data from daily reports to identify trends in production performance metrics.
- Present performance and productivity reports to supervisors.
- Collaborate with team leaders on quality audits.
- Measure and review performance via KPIs and metrics.
DISTRICT DIRECTOR
SOUTHEASTERN GROCERS
Jacksonville, FL
05.2016 - 12.2021
- Implemented performance indicators to assess operational effectiveness in different areas of the district.
- Ensured effective communication between all levels of staff within the organization.
- Collaborated with other departments to coordinate activities that support district-wide goals.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
REGIONAL RETAIL TRAINER
SOUTHEASTERN GROCERS
Jacksonville, FL
09.2015 - 05.2016
- Analyzed customer survey data to develop action plans targeting issues and concerns raised by customers.
- Developed and delivered training programs to improve customer service skills.
- Equipped retail staff members to effectively sell, serve customers, maintain inventory and perform other retail duties.
- Assisted in the development of individual learning plans based on skill gaps identified during training sessions.
PROJECT LEADER
Southeastern Grocers
Jacksonville, FL
02.2015 - 09.2015
- Organized and led discussions with stakeholders to keep them informed of project progress and address any concerns.
- Acted as a liaison between customers, technical staff and other departments involved in the process.
- Analyzed project outcomes and implemented lessons learned for continuous improvement.
- Prioritized tasks and assignments to maintain project momentum and meet critical deadlines.
Education
Associates - Business Administration And Management
PASCO HERNANDO COMMUNITY COLLEGE
01-1995
Skills
- Team Development and Mentoring
- Cross-Functional Communication
- Business Planning
- Workflow Optimization
- P&L Management
- Process Improvement
- Performance Management
- Proficient in MS Office and CRM Systems
Accomplishments
- Progressive Grocers - Top Women in Grocery
- Presidents Club with Southeastern Grocers
Timeline
OPERATIONS MANAGER
SOUTHEASTERN GROCERS
12.2021 - Current
DISTRICT DIRECTOR
SOUTHEASTERN GROCERS
05.2016 - 12.2021
REGIONAL RETAIL TRAINER
SOUTHEASTERN GROCERS
09.2015 - 05.2016
PROJECT LEADER
Southeastern Grocers
02.2015 - 09.2015
Associates - Business Administration And Management
PASCO HERNANDO COMMUNITY COLLEGE
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