Nicole Barry
Decatur,GA
Summary
Highly skilled and experienced Client Relations Specialist managing a high volume of top tier accounts. I possess the professional ability to practice patience & attentiveness while giving great service.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Brennan Inc
06.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
FORBO SIEGLING LLC
02.2019 - 09.2020
- Manage order process, processing orders according to established procedures
- Work with internal customer ensuring orders meet committed service levels
- Escalating all delays
- Working as a team to ensure that internal and external customer requirements are met
- Monitor the queue to ensure all orders are processed in a timely manner
- Support sales team with order confirmations and sales status
- Facilitate strong relationships with related company personnel and departments
- Provide assistance to others with order fulfillment.
Account Specialist
Duravit USA
06.2016 - 01.2019
- Provide accurate and quality customer service to inbound callers
- Troubleshoot product and technical date to the market; de-escalating matters as needed
- Obtain and evaluate all relevant information to assist customer with product and service inquires
- Direct unresolved inquires to the designated department and management of needed
- Communicate, cross trained & work with other departments, providing accurate & efficient information
- Initiated and reported on corrective on-site and plant actions
- Maintained customer relationships as a point of contact for specific territories
- Constant communication with the sales team regarding their customer needs
- Scan documents and manage electronic file folder
- Assist in the optimization of quality improvement initiatives and performance goals
- Evaluated KPI's to improve efficient operational standards
- Prepared all appropriate documentation for reporting requirements.
Customer Service Rep/Sales Support
LG HAUSYS AMERICA
01.2012 - 01.2016
- Handled inbound/outbound calls from customers & end consumers; managed the EDI (Portal Ordering System)
- Provided Sales Support to Territory Managers across the United States, Canada, and Mexico
- Worked closely with Logistics brokers to set up expedited shipments/process international freight deliveries
- Provided Customer resolutions and maintained customer relationships
- Handled Credit memos and RMA's; monitored credit limits, contacting them for outstanding receivables
- Conducted weekly meetings with TM's to enhance service and sales
- Monitored largest customers credit limits and personally contacting them for outstanding receivables.
Customer Service Rep - Team Elite
ZEP Inc
01.2003 - 01.2009
- Process credit & re-bill requests, invoicing & new account set-up
- New hire trainer
- Provided inbound callers with assistance and solutions to complex questions and concerns
- Documented details of customer phone call within the system
- Managed customer accounts to include reconciling errors, resolution of post-order issues such as returns
- Effectively followed up with customers to ensure customer satisfaction
- Provided excellent customer service with accurate product information and assistance with order placement
- Exceeded scoreboard requirements for productivity, schedule adherence, quality and attendance
- Completed assignments within a timely manner and thoroughly managed workload.
Education
High school diploma -
Skills
- 10 years in Customer Service
- Average 60 calls per day
- Quick Learner
- Initiative
- Detailed Oriented (10 years)
- Knowledge of SAP (10 years)
- AS 400 (6 years)
- Problem Solver (10 years)
- Microsoft Office
- Teambuilding & Training
- Craves challenges
- Sales & Margin Improvement PROFID
- Doxis
- Lotus Notes (5 years)
- MS Word
- MS Excel
- MS PowerPoint
- MS Communicator
- MS Access
- Web Navigation
- QuickBooks
- Sales Support
- EDI (10 years)
- Order Fulfillment
- Account Management
- Order Entry
Assessments
Customer Focus & Orientation, Highly Proficient, 09/01/20
Timeline
Customer Service Representative
Brennan Inc
06.2020 - Current
Customer Service Representative
FORBO SIEGLING LLC
02.2019 - 09.2020
Account Specialist
Duravit USA
06.2016 - 01.2019
Customer Service Rep/Sales Support
LG HAUSYS AMERICA
01.2012 - 01.2016
Customer Service Rep - Team Elite
ZEP Inc
01.2003 - 01.2009
High school diploma -
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