Nicole Barton
Hernando,FL
Summary
Hardworking and passionate job seeker with strong organizational & customer service skills eager to secure work from home position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
High-speed and reliable internet connection. Dedicated home office space with a quiet environment for focused work.
Overview
9
9
years of professional experience
Work History
Server
Breakfast Station
11.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport..
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Esthetician
Wavy Baby Lash & Skin
01.2022 - 11.2022
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
Server /Restaurant Manager
Blue Highway Pizzeria
04.2015 - 12.2020
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
High School Diploma -
Forest High School
Ocala, FLSkills
- Sales Expertise
- Point of Sale Operation
- Relationship Management
- Order Accuracy
- Hospitality Service Expertise
- Performance Improvement
- Problem Solving
- Memory Retention
- Upselling Techniques
- Positive Attitude
- Conflict Resolution
- Professional Appearance
- Strong Work Ethic
- Effective Communication
- Organizational Skills
- Interpersonal Skills
- Multitasking Abilities
- Computer Literacy
- Attention to Detail
- Exceptional Customer Service
- Cleanliness Standards
- Team Collaboration
- Reliable and Responsible
- Adaptable and Flexible
- Courteous Phone Demeanor
- High Energy and Stamina
- Hospitality Best Practices
- Conflict and Complaint Resolution
- Warm and Friendly
Timeline
Server
Breakfast Station
11.2022 - Current
Esthetician
Wavy Baby Lash & Skin
01.2022 - 11.2022
Server /Restaurant Manager
Blue Highway Pizzeria
04.2015 - 12.2020
High School Diploma -
Forest High School
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