Nicole Batchelor
Smithfield,UT
Summary
Skilled Senior Service Advocate well-versed in offering in-depth support and service to members by utilizing a personalized and caring approach. Focused on achieving challenging productivity and quality benchmarks to maximize team success. Prepared to bring many years' experience to new long-term position.
Overview
9
9
years of professional experience
Work History
Senior Service Advocate
Aetna, a CVS Health
Smithfield, UT
02.2023 - Current
- Adhered to established policies and procedures while providing exceptional customer service support.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Handled inbound customer service calls and assisted members with their plans.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
General Manager
Cache Valley Shutters
Logan, UT
08.2016 - 01.2023
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Managed recruitment, hiring, timecards, and payroll processing to support operational efficiency.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Accounts Payable Specialist
IFIT
Logan, UT
07.2018 - 10.2022
- Handled high-volume invoice processing with minimal supervision.
- Handled vendor invoice processing according to company policy.
- Reviewed and approved invoices for accuracy, completeness, and proper authorization.
- Handled weekly check runs and executed daily high-dollar wire transfers to international recipients.
- Coded invoices to maintain organized and accurate records.
Store Manager
Loyal Loans
Logan, UT
09.2015 - 06.2018
- Developed strategies to maximize sales and profitability.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
High School Diploma -
Hunter High School
West Valley City, UT06-1993
Skills
- Proven Leadership Skills
- Proactive Initiative
- Problem Resolution
- Customer service expertise
- Excellent communication
- Attention to detail
Timeline
Senior Service Advocate
Aetna, a CVS Health
02.2023 - Current
Accounts Payable Specialist
IFIT
07.2018 - 10.2022
General Manager
Cache Valley Shutters
08.2016 - 01.2023
Store Manager
Loyal Loans
09.2015 - 06.2018
High School Diploma -
Hunter High School
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