Nicole Bates
Portland,OR
Summary
Knowledgeable Family Service Counselor experienced in group and individual counseling, case management and conflict resolution to strengthen families. Background in applying sound judgment and independent discretion to provide quality mental health services to achieve client objectives. BA in Sociology, valid NV driver's license and established history of counseling children, adolescents and teens.
Overview
18
18
years of professional experience
Work History
Patient Navigator
Central City Concern
Portland, OR
10.2023 - Current
- Coordinated patient access to healthcare services, ensuring timely appointments and follow-ups.
- Educated patients on available resources, enhancing understanding of health management options.
- Developed individualized care plans, addressing unique patient needs and barriers to care.
- Collaborated with multidisciplinary teams to streamline patient navigation processes and improve outcomes.
Family Services Specialist 1
DWSS-State of Nevada
07.2022 - 10.2022
- Assisted families in achieving self-sufficiency, determined eligibility for a variety of public assistance and health related programs
- Interviewed applicants and recipients for assistance, explained eligibility and obtained information to determine which public assistance program fits the client’s needs
- Worked with multiple interfaces and screens to determine citizenship, income, household composition, and immediate needs for the families.
Tester
Medasource/CCSD, Covid
08.2021 - 04.2022
- Contracted through the Clark County School District to test High School athletes to ensure they were safe to play high school sports with the anterior nasal swab
- Inserted the students information via a tablet in order for them to get their accurate results within 48 hours
- Tested high school staff to ensure their ability to continue employment at various high schools
- Placed on the rural team to test students at these following high schools: Laughlin, Moapa, Virgin Valley, and Sandy Valley.
Teacher
KinderCare, Elementary School
09.2019 - 12.2020
- Champions before and after school teacher
- Implemented KCE'S curriculum while creating a safe, nurturing environment where children can learn and paly while partnering and communicating with parents and staff
- Cultivated a positive relationship with families, teachers, state licensing authorities and community contacts.
Educational Assistant
Woodlawn Elementary School
11.2018 - 06.2019
- Provided designated supporting services to lead classroom teacher and teaching staff
- I also assisted the lead teacher in setting up and maintaining educational media resources for the classroom
- Assisted individual students or small groups of students with instructional activities such as spelling, reading, mathematics, numbers, letters, colors and shapes for everyday instruction
- Also maintained classroom records
- Aided the lead classroom teacher with supervision of students in buildings or other common school areas to maintain student order.
Home Health Care Provider
Aging and Disability Services
04.2015 - 06.2016
- Implemented a cohesive care plan to help maintain a high quality of life for the client, while maintaining activities of daily living such as bathing, dressing, feeding, and cleaning
- Took vitals, assisted with the V-Pap machine, administered medications and insulin injections
- Assisted client with light housekeeping duties, and meal prep.
Administrative Specialist 1/Child Care
Children’s Home Society
10.2007 - 10.2008
- Provider
- Performed Administrative duties that included providing administrative support for managers while greeting clients as they came in
- Responded to routine correspondence and screened multiple telephone calls
- I worked with Word/data processing, while maintaining confidential files/records
- Carried out assignments related to meetings, committee/community activities and funding
- I also scheduled and facilitated workshops, classes, and special events.
Education
Portland State University
6.2018
Skills
- Assess Students
- Family Reunification
- Child Abuse and Neglect Identification
- Financial Assistance
Timeline
Patient Navigator
Central City Concern
10.2023 - Current
Family Services Specialist 1
DWSS-State of Nevada
07.2022 - 10.2022
Tester
Medasource/CCSD, Covid
08.2021 - 04.2022
Teacher
KinderCare, Elementary School
09.2019 - 12.2020
Educational Assistant
Woodlawn Elementary School
11.2018 - 06.2019
Home Health Care Provider
Aging and Disability Services
04.2015 - 06.2016
Administrative Specialist 1/Child Care
Children’s Home Society
10.2007 - 10.2008
Portland State University