Nicole Bathersfield
Hyattsville,MD
Summary
Adept at enhancing pharmacy workflows and guest satisfaction, my tenure at Allied Pharmaceutical and Homewood Suites honed my problem-solving and team collaboration skills. Achieved a significant increase in efficiency and accuracy in prescription filling, while maintaining strict confidentiality and safety standards. Proven track record in optimizing operations and elevating customer service levels.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Allied Pharmaceutical
12.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining clean and organized work environment, ensuring compliance with safety regulations.
- Counted and labeled prescriptions with correct item and quantity.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Managed opening and closing duties for pharmacy.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Guest Service Representative
Homewood Suites
01.2021 - Current
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Answered hotel phones with professionalism and directed calls appropriately.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Coordinated with sales team to process corporate accounts, group bookings, and other special reservation types effectively.
- Utilized property management software proficiently for efficient guest data management and reporting purposes.
- Managed check-in and check-out procedures for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Facilitated and coordinated transportation services for guests.
Package Handler
UPS
07.2021 - 01.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Education
High School Diploma -
Bladensburg High School
Bladensburg, MD05.2020
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Prescription Filling
- Supply Restocking
- HIPAA
- Drug safety
- Labeling Accuracy
- Stocking shelves
- Medication labels
- Dosage Form Preparation
- Attention to Detail
- Team Coordination
- Dispensing Medications
- Prescription Filling and Labeling
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Licensed - Washington DC, Maryland.
Timeline
Pharmacy Technician
Allied Pharmaceutical
12.2023 - Current
Package Handler
UPS
07.2021 - 01.2022
Guest Service Representative
Homewood Suites
01.2021 - Current
High School Diploma -
Bladensburg High School
- CPhT - Certified Pharmacy Technician
- Licensed Licensed - Washington DC, Maryland.
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