Organized server, busser, or hostess with experience in all types of restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Hi, I’m
Nicole Bauer
Scottsbluff,NE
Summary
Overview
5
years of professional experience
Work History
Cassie Orduno
Saratoga Sandwich Company - (307) 326-5555
02.2021 - 11.2022
Job overview
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to work efficiently.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained thorough menu knowledge to sufficiently answer questions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Trained team members to prepare sandwiches and other items according to instructions.
- Managed over 50 customer calls per day.
Tommy Orduno
Bella's Bistro - (307) 326-8033
02.2021 - 09.2022
Job overview
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Backed up servers by setting up trays and completing some food deliveries.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Delivered exceptional service as illustrated through 10 or more positive Yelp reviews.
- Accommodated special seating requests for guests to enhance satisfaction.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Jim O'Riley
Lollypops - (307) 326-5020
05.2018 - 11.2020
Job overview
- Created batches of food products with specified flavor, texture, clarity, bouquet and color profiles by following production recipes and procedures.
- Adhered to company safety policies and procedures for proper food safety and sanitation.
- Assessed issues with faulty equipment and utilized troubleshooting methods to alleviate problems and restore optimal production levels.
- Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Collaborated with management to develop marketing and promotional activities.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Greeted incoming customers and provided reliable, friendly customer service.
- Broke down, cleaned, and sanitized work stations at end of shift.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Increased ice cream sells by 10%, as well as an increase in different flavors.
Education
Western Nebraska Community CollegeScottsbluff, NE
Associate of Arts from Currently Studying Music Education
05.2024
University Overview
- 3.5 GPA
- Intramural Basketball Member
Saratoga Middle/ High SchoolSaratoga, WY
High School Diploma
05.2022
University Overview
- 2022 Full Ride Varsity Vocalize Scholarship Recipient
- Extracurricular Activities: Varsity athlete in Volleyball, Basketball and Track
- Member of FCCLA
- Elected to Senior Class President in 2022
Skills
- Problem-Solving
- Excellent Communication
- Training and Development
- Critical Thinking
- Dependable and Responsible
- Attention to Detail
- Active Listening
- Teamwork and Collaboration
Timeline
Saratoga Sandwich Company - (307) 326-5555
Cassie Orduno
02.2021 - 11.2022
Bella's Bistro - (307) 326-8033
Tommy Orduno
02.2021 - 09.2022
Lollypops - (307) 326-5020
Jim O'Riley
05.2018 - 11.2020
Western Nebraska Community College
Associate of Arts from Currently Studying Music Education
Saratoga Middle/ High School
High School Diploma
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