Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Bautista

Clermont

Summary

Known for excellent communication skills, empathy, and a strong commitment to delivering a positive customer experience. Detail-oriented individual with proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction, friendliness, and professionalism, establishing rapport with clients that results in customers becoming regulars.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cocktail Waitress

Rachel's
02.2023 - Current
  • Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Work with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Increase sales by suggesting additional items like food and top shelf liquors/ bottles based on customers' orders.
  • Displayed enthusiasm and promoted excellent service to customers.

Bartender/Service Bartender

Monroes of Palm Beach
05.2021 - 12.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash/card handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Bartender/Service Bartender/Cocktail Server

Seminole Classic Casino
12.2017 - 12.2022
  • Served high customer volumes during special events, nights, and weekends while maintaining a clean, organized, and stocked workspace ensuring compliance with health and safety regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, POS system, open/closing procedures, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Cultivated strong relationships with repeat customers & VIP/black card members.
  • Assisted with inventorying beverage stock and bar supplies.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Managed cash/card handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Answered customers' questions, recommended items, and recorded order information.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Marketing/ Patient Coordinator

212 Dental Care
03.2015 - 11.2017
  • Top closer in the office, provided excellent customer service to future patients.
  • Maintained confidentiality of patient data to safeguard health information.
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Answered incoming calls from openers who verified if they qualified for our promotion, then closed the "sale", got their information, and scheduled their appointment/s.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Resolved customer complaints using established follow-up procedures & rebuttals.

Education

Esthetician License -

Inspirit School of Healing Arts
Orlando, FL

No Degree -

Broward College
Pembroke Pines, FL

Skills

    Exceptional customer service

    Excellent communication

    Professional phone etiquette

    Sales expertise

    Upselling

    Multitasking abilities

    Hospitality service expertise

    POS systems expert

Certification

  • Esthetician License
  • Certified Lash Extension Tech

Timeline

Cocktail Waitress

Rachel's
02.2023 - Current

Bartender/Service Bartender

Monroes of Palm Beach
05.2021 - 12.2022

Bartender/Service Bartender/Cocktail Server

Seminole Classic Casino
12.2017 - 12.2022

Marketing/ Patient Coordinator

212 Dental Care
03.2015 - 11.2017

Esthetician License -

Inspirit School of Healing Arts

No Degree -

Broward College

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