Nicole Beard
Indianapolis,IN
Summary
Dynamic professional with a proven track record in team leadership and problem-solving, honed at KFC Corporation. Successfully reduced labor costs by 15% while enhancing service quality. Proficient in post office operations and skilled in handling and sorting mail, ensuring efficiency and accuracy in all tasks. I am Lean Six Sigma Yellow Belt as of March 2025.
Overview
24
24
years of professional experience
Work History
Room Service Host
Community Health Network
08.2023 - 06.2025
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Implemented feedback mechanisms to enhance guest satisfaction and address concerns promptly.
- Mentored junior hosts in best practices for guest interactions and problem resolution skills.
- Assisted in training new staff members, fostering a supportive team atmosphere focused on excellent service delivery.
Mail Handler
Usps
08.2016 - 08.2019
- Sorted and placed mail into mailboxes with accuracy and efficiency.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Utilize hand held electronic device to aid in scanning and placement of mail.
- Inspect packages and letters to ensure that prohibited items do not make it into the mailing system.
Assistant Store Manager
Rally's
12.2012 - 07.2017
- Recognized problem areas and effectively reduced errors to increase profit margins.
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
- Monitored security and handled incidents in a calm and professional manner.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Stocker
Walmart
07.2010 - 09.2012
- Ensured that shelves were fully stocked at all times.
- Maintained a neat, orderly and safe work space.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Removed all debris and packaging from boxes and disposed of them properly.
- Greeted customers and showed them where to find requested products.
Restaurant Manager
KFC Corporation
03.2007 - 07.2010
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Reduced labor costs by 15 percent while maintaining excellent service and profit levels.
Computer System Repair
U.S. Army
07.2001 - 01.2007
- Supported Chief Operating Officer with daily operational functions.
- Responded to customer requests via telephone and email.
- Verified data integrity and accuracy.
- Software installs, LAN connectivity
- Training/support
Education
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Broad Ripple Mgnt High School For Prfm Arts
Indianapolis, IN2001
Skills
- Team leadership
- Post office operations
- Handling and sorting mail
- Problem-solving skills
- Able to lift and carry up to 50 pounds
- MS Office
Timeline
Room Service Host
Community Health Network
08.2023 - 06.2025
Mail Handler
Usps
08.2016 - 08.2019
Assistant Store Manager
Rally's
12.2012 - 07.2017
Stocker
Walmart
07.2010 - 09.2012
Restaurant Manager
KFC Corporation
03.2007 - 07.2010
Computer System Repair
U.S. Army
07.2001 - 01.2007
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Broad Ripple Mgnt High School For Prfm Arts
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