Summary
Overview
Work History
Education
Accomplishments
Timeline
Skills
Generic
Nicole Beasley

Nicole Beasley

General Manager
VA

Summary

Resourceful general manager with extensive experience in maintaining a successful retail store. Skilled in hiring, training, scheduling, merchandising, managing inventory and accounts, financial planning, and goal setting. Dedicated to exceptional customer service and a positive atmosphere for customers and employees. Adaptable team player with excellent communication and troubleshooting skills. Proven track record in driving sales growth and improving profitability. Possesses strategic leadership skills to develop and execute effective business strategies aligned with company objectives. Adaptability and flexibility to thrive in a fast-paced retail environment.

Overview

14
14
years of professional experience

Work History

General Manager

Philip Michael Fashion For Men
03.2015 - Current
  • Hired, coached and trained staff and monitored performance
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action
  • Utilized strategic and forward-thinking business techniques to maximize turnover
  • Increased sales performance over the previous year (three years consecutively)
  • Collaborated with suppliers to determine strategies for improving sales and profit
  • Assisted in the creation of marketing objectives and advertising strategies that were utilized in promotional efforts
  • Replenished inventory with focus on addressing customer needs
  • Implemented effective customer service procedures to encourage positive feedback
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques
  • Recommended, selected and helped locate merchandise based on customer needs and desires


Sales Associate

Philip Michael Fashion For Men
10.2013 - 03.2015
  • Provided warm-welcome, exceptional services and pleasant shopping experiences to retail customers
  • Built relationships with customers to encourage repeat business
  • Managed returns, exchanges and refunds in accordance with store policy
  • Rotated stock and restocked shelves to maintain product availability and store appearance
  • Solved customer challenges by offering relevant products and services
  • Educated clients on current promotional offerings and products using persuasive selling tactics
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience

Hostess

Ruby Tuesday
01.2011 - 06.2013
  • Welcomed and seated all guests in a friendly, courteous manner
  • Organized host stand and buffet area
  • Stocked and maintained silverware, linen and condiments
  • Ensured tables were kept neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages
  • Emphasized fast, friendly customer service
  • Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators
  • Checked on guests to ensure satisfaction with each food course and beverages

Education

General Studies

Tidewater Community College
Virginia Beach, VA
2010

High School Diploma - General Studies

Northampton High School
Northampton,VA
06.2008

Accomplishments

# Vendor Management and Merchandise Buying

- Successfully collaborated with vendors to negotiate optimal pricing, delivery terms, and product quality, resulting in reduction in costs and increase in customer satisfaction.

- Effectively managed vendor relationships, ensuring timely and reliable delivery of merchandise to meet store front demands.

- Demonstrated expertise in buying merchandise, selecting products that aligned with store brand and customer preferences, and driving sales growth through strategic inventory management.

#TAP Seminar Instructor - Military Program

- Taught The Achievement Program (TAP) seminar to military personnel, providing transition assistance and career development skills.

- Developed and delivered customized training content, addressing the unique challenges and opportunities faced by military members transitioning to civilian life.

- Utilized adult learning principles and interactive training methods to create a dynamic and effective learning environment.

# Community Service Award

*Norfolk Lodge #1 Community Service Award Recipient*

- Recognized for outstanding contributions to the community through volunteer work and community service initiatives.

- Demonstrated commitment to making a positive impact in the Hampton Roads community.

Timeline

General Manager

Philip Michael Fashion For Men
03.2015 - Current

Sales Associate

Philip Michael Fashion For Men
10.2013 - 03.2015

Hostess

Ruby Tuesday
01.2011 - 06.2013

General Studies

Tidewater Community College

High School Diploma - General Studies

Northampton High School

Skills

    Proficient in Windows, Apple, Word, Excel, & QuickBooks Operations management Staff development & training Employee Relations Customer service and retention Leadership and team management Advertising and marketing collaborator Merchandising & visual display Vendor relations Trade shows Tap Seminars Brand Ambassadorship Product feedback & development Meticulous attention to detail Human resources Loss prevention Competitor Analysis Diversity & inclusivity Operational excellence Process Improvement Problem-solving & decision making

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Nicole BeasleyGeneral Manager