Nicole Beason
Montgomery,WV
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
The Hartford
09.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed supplier deliveries around client needs to increase client retention.
- Logged call information and solutions provided into internal database.
- Provided constructive feedback on company products based on recurring client concerns, resulting in improvements that increased overall satisfaction rates.
- I achieved many goals while working for The Hartford. Including a Circle of Excellence award for the year 2023. I exceeded all metrics for my entire employment.
- Recognized by many directors of my department.
- Cross trained to take different line of calls.
Contract Creator
Five Star Timeshare Reality
02.2021 - 08.2022
- Draft contracts for clients to sign.
- Ensure all accuracy of property amounts, taxes & liabilities were listed correctly.
- Assist Broker with any filing & data entry needs there were needed at any point in time.
- Evaluated existing contracts for potential improvements or renegotiation's, resulting in budget savings without compromising quality standards.
- Managed a portfolio of contracts, ensuring timely renewals, extensions, or terminations as needed.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw contracts for over 3 different departments using both manual and automated strategies.
Receptionist
Weyhaeuser
01.2018 - 01.2021
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Dental Assisting - Dental
Houston School of Dental
Houston, TX03.2012
High School Diploma -
Conroe High School
Conroe05.2010
Skills
- Brand representation
- Sales closing
- Multi-Line Phone Systems
- Policies and Procedures Adherence
- Billing coordination
- Work Prioritization
- Recordkeeping strengths
- First Call resolution
- Calm Under Pressure
Timeline
Customer Care Representative
The Hartford
09.2022 - Current
Contract Creator
Five Star Timeshare Reality
02.2021 - 08.2022
Receptionist
Weyhaeuser
01.2018 - 01.2021
Dental Assisting - Dental
Houston School of Dental
High School Diploma -
Conroe High School
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