Nicole Beatty
Dayton
Summary
Dynamic Customer Service Representative with a proven track record in previous work history, excelling in complaint resolution and relationship building. Skilled in CRM and data entry, I consistently prioritize customer needs, delivering tailored solutions and fostering loyalty. Recognized for maintaining high service standards and effectively managing inquiries in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Window World
10.2020 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
Sales /Call Center Customer Service Representative
Victoria Secret Direct
07.2014 - 09.2020
- Documented and detailed calls and complaints using call center's CRM database.
- Detailed payment options and explained price, receipt and billing details to customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Dayton Power & Light
01.2007 - 04.2014
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Addressed customer account discrepancies and concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
GED -
Chaminade Julienne
Dayton, OHSkills
- Account updating
- Customer education
- Relationship building
- Courteous demeanor
- Customer relationship management (CRM)
- Data entry / Paperwork processing
- Computer proficiency
- Complaint handling / Complaint resolution
- Call center operations
- Scheduling
- Punctuality and reliability
- Receiving support
Timeline
Customer Service Representative
Window World
10.2020 - Current
Sales /Call Center Customer Service Representative
Victoria Secret Direct
07.2014 - 09.2020
Customer Service Representative
Dayton Power & Light
01.2007 - 04.2014
GED -
Chaminade Julienne