Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Beckham

D'Iberville

Summary

Dynamic Medical Assistant and Valet Supervisor with proven expertise in patient care coordination, HIPAA compliance, and customer service excellence. At Medical Analysis, I enhanced clinic efficiency and patient satisfaction through meticulous clinical documentation and compassionate caregiving. Skilled in medical billing and fostering positive customer relations, I consistently exceed employer expectations by optimizing operations and improving service delivery.

Overview

16
16
years of professional experience

Work History

Medical Assistant

Medical Analysis
02.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Made appointments and cancelled appointments for patients.
  • File patients insurance for their labs.
  • Perform drug screens on patients.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, and sterilizing instruments.

Valet Supervisor

IP Casino Resort Spa
07.2009 - 07.2020
  • Supervised valet team members for improved productivity and adherence to company policies.
  • Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
  • Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
  • Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
  • Managed inventory control, maintaining adequate supplies for efficient operations without excess waste or costs.
  • Implemented safety measures to minimize accidents and incidents involving guests'' vehicles or personnel onsite.
  • Updated and maintained valet software, ensuring accurate tracking of vehicles and generating reports for management review.
  • Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
  • Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
  • Oversaw cash management at the end of each shift, ensuring accurate transactions and accounting practices were followed by all team members.
  • Scheduled staff shifts, balancing workload distribution while minimizing labor costs.
  • Resolved guest inquiries, providing exceptional service while upholding company standards.
  • Conducted routine safety inspections to identify potential hazards or maintenance needs, reducing the risk of accidents or property damage while maintaining a safe environment for both staff and guests.
  • Conducted regular performance evaluations for continuous improvement of valet operations and staff development.
  • Assisted in the recruitment process for new hires, conducting interviews alongside management as needed to build a strong team of skilled professionals.
  • Assisted upper management with budget preparation, monitoring expenses throughout the year to ensure financial targets were met.
  • Established employee recognition programs, promoting teamwork and celebrating individual achievements within the department.
  • Coordinated special events requiring valet services, working closely with event organizers to guarantee smooth operation during peak times or high-demand occasions.
  • Collaborated with other departments to create a seamless guest experience from arrival to departure.
  • Helped guests unload and load luggage.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Entered guest vehicle information and location in computerized valet parking system.
  • Located and retrieved vehicles quickly to minimize customer wait times.
  • Provided punctual, polite valet services to uphold professional standards.
  • Issued and collected claim tickets and processed valet.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Logged and documented parked vehicle details for accurate records.
  • Inspected vehicles to verify condition ahead of customer returns.
  • Answered guest's questions about property amenities and services.
  • Resolved customer complaints through calm, constructive communication.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Motivated workers to exceptional performance through implementation of new strategies.

Education

High School Diploma -

Harrison Central High School
Gulfport, MS
05-1994

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Clinical documentation
  • Data entry
  • Phlebotomy
  • Reliable team player
  • Specimens collection and processing
  • Patient assessments
  • Laboratory specimen collection
  • Professionalism and ethics
  • Maintaining confidentiality
  • Insurance verification
  • Appointment setting
  • Compassionate caregiver
  • Patient care coordination
  • Medical supply inventory
  • Equipment sterilization
  • Sterile technique
  • Simple dressings
  • Valid [state] driver's license
  • Reliable transportation
  • Insurance claims
  • Medical billing

Timeline

Medical Assistant

Medical Analysis
02.2023 - Current

Valet Supervisor

IP Casino Resort Spa
07.2009 - 07.2020

High School Diploma -

Harrison Central High School

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Nicole Beckham