Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Belcher

Howell,MI

Summary

Dynamic and dedicated professional with extensive experience in customer service at Busch's Fresh Food Market. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in cash handling and order accuracy, consistently meeting quality goals while demonstrating reliability and a strong work ethic.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience

Work History

Cashier/On-line Personnel Shopper

Busch's Fresh Food Market
02.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Personal On-line Shopper

Kroger
02.2022 - 02.2023
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Cashier/Stocker

Dollar Tree Stores
09.2018 - 08.2020
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Administrative Assistant

Total Coffee & Vending
12.2012 - 05.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

Education

Graduate Certificate - Medical Billing & Coding

Schoolcraft College
Livonia, MI

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Reliability and punctuality
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Attention to detail
  • Purchase assistance
  • Fraud prevention awareness
  • Liquor regulations and compliance

Timeline

Cashier/On-line Personnel Shopper

Busch's Fresh Food Market
02.2023 - Current

Personal On-line Shopper

Kroger
02.2022 - 02.2023

Cashier/Stocker

Dollar Tree Stores
09.2018 - 08.2020

Administrative Assistant

Total Coffee & Vending
12.2012 - 05.2013

Graduate Certificate - Medical Billing & Coding

Schoolcraft College

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Nicole Belcher