NICOLE BELL
STEUBENVILLE
Summary
Dynamic call center leader at Trinity Health Systems with proven expertise in employee training and regulatory compliance. Successfully improved hospital readmissions through effective transition of care procedures. Adept at multitasking and utilizing Microsoft Office to enhance operational efficiency while fostering strong communication within teams.
Overview
12
12
years of professional experience
Work History
CALL CENTER LEAD
TRINITY HEALTH SYSTEMS
STEUBENVILLE
02.2019 - Current
- Oversee up to five staff members to ensure all training is completed, approve and adjust time cards bi-weekly, and complete yearly employee reviews. Oversee the hiring and professional growth of employees.
- Attended meetings with administration and staff to discuss daily safety procedures.
- Ensured scheduling of transition-of-care visits within recommended timelines following hospital discharges.
- Use coordination and planning skills to achieve results according to the schedule.
- Complete patient requests for prescriptions to pharmacies, create new patient accounts, confirm prior authorizations for patients' medications, testing, and procedures.
- Helped implement transition of care procedures and worked with a team to improve hospital readmissions, as well as.
- Reported data to supervisor regarding daily call volume
ASSISTANT LEAD TELLER
KEY BANK
IMPERIAL
07.2013 - 02.2019
- Ensured compliance with banking regulations, laws, and guidelines.
- Assisted customers with online banking inquiries.
- Managed daily banking activities including deposits, withdrawals, transfers.
- Identified customer needs and recommended appropriate banking solutions.
- Maintained daily balances of main cash vault as well as personal drawer with minimal discrepancies.
Education
Associate of Science - Medical Assisting
Eastern Gateway Community College
Steubenville, OH06-2007
Skills
- Employee training
- Communication skills
- Multi-line phone systems
- Call monitoring
- Regulatory compliance
- Multitasking Capability
- Microsoft office
Timeline
CALL CENTER LEAD
TRINITY HEALTH SYSTEMS
02.2019 - Current
ASSISTANT LEAD TELLER
KEY BANK
07.2013 - 02.2019
Associate of Science - Medical Assisting
Eastern Gateway Community College
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