Nicole Belmonte
Winter Haven,FL
Summary
Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Overview
2025
2025
years of professional experience
2000
2000
years of post-secondary education
Work History
Barista
Dunkin' Donuts
Auburndale, Florida
02.2020 - 10.2024
- Prepared and served coffee and beverages according to customer preferences.
- Maintained cleanliness of work area and equipment throughout shifts.
- Provided friendly customer service and handled transactions efficiently.
- Assisted in training new baristas on drink preparation and equipment use.
- Operated espresso machines and blenders to create various beverages.
- Collaborated with team members to ensure smooth store operations.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ground beans for espresso shots according to individual customer specifications.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
Homemaker
Myself
Lehigh Acres, Florida
10.2002 - 10.2017
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified all the needs of my children.
- Maintained a clean and neat environment for my children.
- Problem solved.
Stocker and cashier
Family Thrift Center
Fort Myers, Florida
04.2015 - 04.2016
- Stocked shelves with merchandise according to store layout and planograms.
- Assisted customers in locating products and answering inquiries.
- Checked out customers in a timely manner and always greet with a smile.
- Maintained cleanliness and organization of stockroom and sales floor areas.
- Collaborated with team members to efficiently restock high-demand items.
- Stocked shelves with newly arrived products.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Provided customer service by answering questions about product location, price and availability.
- Arranged merchandise in an attractive manner to promote sales.
- Ensured that all products were labeled properly before stocking the shelves.
- Assisted with store displays and window dressing as needed.
Cashier and stocker
Walmart
Lehigh Acres, Florida
04.1999 - 04.2002
- Processed customer transactions efficiently at checkout stations.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of the checkout area.
- Handled cash, credit, and digital payment processing accurately.
- Supported inventory management by restocking shelves as needed.
- Adhered to company policies for safety and security protocols.
- Accepted cash and credit card payments, issued receipts and provided change.
Secretary and customer service
Cochrans carpet cleaning
Lehigh Acres
- Managed appointment scheduling for carpet cleaning services.
- Coordinated communication between clients and cleaning teams.
- Assisted in processing customer inquiries and complaints.
- Created and updated promotional materials for services offered.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Education
General Education Diploma
Lehigh Acres, FloridaSkills
- Beverage preparation
- Customer service
- Cash handling
- Health and safety
- Team collaboration
- Time management
- Problem resolution
- Communication skills
- Training new staff
- Recipe development
- Cleanliness maintenance
- Sales promotion
- Organizational skills
- Attention to detail
- Workflow management
- Coffee and tea expertise
- Speedy and efficient
- Display case merchandising
- Coffee machinery
- Ingredient restocking
- Smoothie making
- Safe food handling
- Opening and closing duties
- Adaptive and creative
- Team player
- Cash register operation
- Order taking
- Latte art
- Problem-solving
- Active listener
- Positive and professional
- Verbal and written communication
- Espresso machine operations
- Ordering procedures
- Basic math
- Drink customization
- Safe food handling practices
- Coffee brewing
- Decision-making
- Excellent memory
- Performance improvement
- Coffee expertise
- Physical stamina
- Espresso preparation
- Multitasking and organization
- Front counter maintenance
- Calm demeanor
- Clear communication
- Solid problem solver
- Friendly and outgoing
- Cleanliness
- New hire training
Timeline
Barista
Dunkin' Donuts
02.2020 - 10.2024
Stocker and cashier
Family Thrift Center
04.2015 - 04.2016
Homemaker
Myself
10.2002 - 10.2017
Cashier and stocker
Walmart
04.1999 - 04.2002
Secretary and customer service
Cochrans carpet cleaning
General Education Diploma
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