Nicole Bembry-Elliott LCSWA
Edenton,NC
Summary
Ambitious Clinical Social Worker with over 20 years of mental health experience and a proven track record as Director of Quality Assurance. Expertise in process improvement, regulatory compliance, and risk management has led to significant enhancements in productivity and operational efficiency. Strong critical thinking, problem-solving, and leadership skills facilitate the achievement of quality standards across operations. Committed to fostering effective communication and teamwork to drive organizational success in a remote clinical role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Quality Assurance
Uplift Comprehensive Services
Elizabeth City, NC
08.2014 - Current
- Chair of the Performance Quality Improvement Board- execute a comprehensive quality assurance strategy to meet organizational objectives.
- Chair of the Client Rights Board-analyze critical incidents, and client complaints, discuss trends, develop and present training (if needed) for staff to overcome barriers to compliance
- Create and manage an efficient system of processes, procedures, and standards for evaluating the quality of products and services.
- Conduct regular audits to ensure compliance with industry regulations and internal policies.
- Analyze consumer and personnel feedback to identify areas for improvement and service quality.
- Identify training needs within the organization related to quality control.
- Engage stakeholders from all areas of the organization in order to ensure alignment on company-wide quality initiatives.
- Conduct performance reviews of staff, and provide feedback on areas of improvement.
- Develop treatment plans with clients, assessing risk factors, and designing individualized interventions.
- Coordinate services with other providers in order to ensure continuity of care for clients.
- Review client records and conduct assessments to determine the appropriate level of care.
- Assist with crisis intervention when necessary, providing support to both clients and their families.
- Facilitate group therapy sessions, addressing issues such as anxiety, depression, anger management, and substance abuse.
- Review existing processes for identifying opportunities for improvement in efficiency, effectiveness, and accuracy.
MST Therapist/ Lead Clinician
Uplift Comprehensive Services
Elizabeth City, NC
01.2011 - 08.2014
- Maintained accurate client records and documentation according to agency policy and procedures.
- Facilitated group therapy sessions focused on various topics such as coping skills, anger management, and grief counseling.
- Collaborated with multidisciplinary team members to coordinate care for clients.
- Participated in weekly supervision with other clinicians to discuss progress of clients' treatment plans.
- Assisted in developing and implementing policies and procedures related to clinical operations.
- Conducted home visits when necessary to assess living conditions of clients.
- Provided psycho-educational support to families by educating them about their loved one's diagnosis and treatment plan.
- Educated community members about mental health issues through outreach programs at schools and local organizations.
- Monitored client progress through regular follow-up meetings or phone calls.
- Attended professional development workshops and seminars related to clinical practice areas such as trauma informed care or evidence based practices.
- Utilized evidence-based treatments such as Cognitive Behavioral Therapy or Dialectical Behavior Therapy.
- Engaged in ethical decision making processes when determining best course of action for clients.
- Actively participated in supervision sessions with Program Director or Clinical Supervisor on a regular basis.
- Offered guidance and support to interns during their clinical training experience.
- Developed and implemented individualized treatment plans to meet the needs of clients.
- Provided crisis intervention services in a timely manner to ensure safety of clients.
- Determined most appropriate treatment plan and implemented course of action.
- Educated patients on symptoms, root issues and appropriate treatment expectations.
Education
Master of Social Work - Social Work
Capella University
Minneapolis, MN06-2021
Bachelor of Science - Psychology
Elizabeth City State University
Elizabeth City, NC05-2021
Skills
- Quality assurance
- Regulatory compliance
- Process improvement
- Data analysis
- Performance management
- Client advocacy
Affiliations
- Community Social Worker
- Founder of the Marcus Jackson Project- a peace initiative that promotes peace and healing for individuals, families, and communities
Certification
- LCSWA
Timeline
Director of Quality Assurance
Uplift Comprehensive Services
08.2014 - Current
MST Therapist/ Lead Clinician
Uplift Comprehensive Services
01.2011 - 08.2014
Master of Social Work - Social Work
Capella University
Bachelor of Science - Psychology
Elizabeth City State University
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