Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Bender

Memphis,TN

Summary

Dynamic Support Specialist with a proven track record at Apple, excelling in customer service and remote support. Adept at enhancing customer satisfaction through effective problem-solving and collaboration. Skilled in customer relationship management, I streamline processes to boost efficiency and ensure seamless operations during peak times.

Overview

9
9
years of professional experience

Work History

Support Specialist

Apple
Memphis, TN
01.2024 - 09.2025
  • Assisted customers with inquiries, providing timely and accurate information to enhance satisfaction.
  • Supported team in troubleshooting technical issues, ensuring seamless operations during peak hours.
  • Executed daily administrative tasks, maintaining organized records and documentation for efficient workflow.
  • Collaborated with colleagues to streamline processes, enhancing overall efficiency within support functions.

Shift Leader

McDonald's
Memphis, TN
03.2020 - 10.2023
  • Supervised team members to ensure efficient service during peak hours.
  • Trained new employees in food safety and operational procedures.
  • Coordinated shift schedules to optimize staff coverage and workflow.
  • Monitored inventory levels and communicated needs to management promptly.

Front End Cashier

Krystal
Memphis, TN
01.2017 - 03.2020

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  • Processed customer transactions accurately and efficiently.
  • Assisted in maintaining cleanliness and organization of front end area.
  • Provided exceptional customer service, addressing inquiries and resolving issues.
  • Handled cash register operations, ensuring balanced cash drawers at shifts' end.

Education

Medical Assistant

Concorde Career College
Memphis, TN

High School Diploma -

Wooddale High School
Memphis, TN
05.2020

Skills

Customer service

Remote support

Support services

Customer relationship management

Timeline

Support Specialist

Apple
01.2024 - 09.2025

Shift Leader

McDonald's
03.2020 - 10.2023

Front End Cashier

Krystal
01.2017 - 03.2020

Medical Assistant

Concorde Career College

High School Diploma -

Wooddale High School
Nicole Bender