Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Benenson

Fort Lauderdale

Summary

A detail-oriented and customer-focused Casino Cashier and Customer Relations professional with 5+ years of experience in providing exceptional service in fast-paced gaming environments. Skilled in processing transactions, handling cash, and balancing financial records while ensuring compliance with regulatory standards. Adept at fostering positive relationships with guests by addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. Proven ability to work efficiently under pressure, manage large volumes of transactions, and maintain accuracy in a dynamic, customer-facing role. Strong communication and problem-solving skills, combined with a commitment to creating a welcoming and enjoyable experience for all casino patrons.

Overview

19
19
years of professional experience

Work History

Casino Cashier

Seminole Hard Rock Hotel and Casino
01.2019 - Current
  • Provided professional and courteous guest services while operating touch points and assisting guests
  • Completed sales transactions using cash, credit cards and debit cards
  • Counted cash receipts at end of the day to ensure accuracy
  • Recorded information regarding all transactions in the appropriate computer systems and records
  • Assisted customers with credit card account management, including payment disputes, processing phone payments, and reviewing features of their accounts
  • Displayed exceptional people skills and maintained a calm demeanor during difficult encounters
  • Fulfilling all service level standards for response time and quality
  • Consistently exceeded expectations for customer satisfaction
  • Proficient oral communications regularly briefing leadership to provide status updates, reviews, and solutions

Retail Sales Associate/Cashier

Wal-Mart
01.2016 - 01.2019
  • Provided professional and courteous guest service while operating touch points and assisting guests
  • Listened attentively to consumer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer
  • Inventory management and Control Activities and purchase orders
  • Displayed exceptional people skills and maintained a calm demeanor during difficult encounters
  • Consistently exceeded expectations for customer satisfaction

Cashier/ Stock Clerk

Publix
01.2006 - 01.2015
  • Tender customer transactions on the cash register and processed payments
  • Greeted all guests and assisted customers with their needs
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
  • Maintained professional store appearance by inspecting checkout areas

Education

GED -

Sheridan Technical College
Hollywood, FL

Skills

  • Clerical Skills
  • Scheduling
  • Customer Service
  • Inventory Management
  • Attention to detail
  • Communication
  • Interpersonal Skills
  • Troubleshooting
  • Organization

Timeline

Casino Cashier

Seminole Hard Rock Hotel and Casino
01.2019 - Current

Retail Sales Associate/Cashier

Wal-Mart
01.2016 - 01.2019

Cashier/ Stock Clerk

Publix
01.2006 - 01.2015

GED -

Sheridan Technical College
Nicole Benenson