Nicole Bengtson
Elk River,MN
Summary
Proven leader in customer service and sales, excelled at Express Factory Outlet by mentoring teams to surpass sales goals and fostering repeat business through exceptional client relations. Skilled in product picking and effective communication, consistently achieved high satisfaction ratings, demonstrating strong time management and teamwork abilities.
Professional shopper with robust experience in online retail environments, adept at curating personalized shopping experiences. Strong ability to understand and anticipate customer needs, ensuring satisfaction and loyalty. Proven track record in team collaboration and flexibility to adapt to changing requirements. Skilled in inventory management, product research, and customer communication. Reliable, results-driven, and focused on delivering high-quality service.
Overview
6
6
years of professional experience
Work History
Online Personal Shopper
Walmart
01.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Receptionist
European Wax Center
10.2022 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Sales Lead
Express Factory Outlet
11.2021 - 07.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Set and achieved company defined sales goals.
Online Personal Shopper
Walmart
04.2021 - 10.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Express Factory Outlet
07.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Dress Barn
03.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Radiologic Technology
Pikes Peak Community College
Colorado Springs, COBachelor of Science - Radiologic Technology
Saint Cloud State University
Saint Cloud, MN01-2028
High School Diploma -
Big Lake High School
Big Lake, MN06-2021
Skills
- Customer service expertise
- Sales experience
- Product picking
- Schedule appointments
- Communication
- Proper phone etiquette
- Time management abilities
- Teamwork and Collaboration
- Team Leadership
Timeline
Online Personal Shopper
Walmart
01.2023 - Current
Receptionist
European Wax Center
10.2022 - 12.2022
Sales Lead
Express Factory Outlet
11.2021 - 07.2022
Online Personal Shopper
Walmart
04.2021 - 10.2021
Sales Associate
Express Factory Outlet
07.2020 - 04.2021
Sales Associate
Dress Barn
03.2019 - 12.2019
No Degree - Radiologic Technology
Pikes Peak Community College
Bachelor of Science - Radiologic Technology
Saint Cloud State University
High School Diploma -
Big Lake High School
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