Nicole Ragonese
Garden City,NY
Summary
Innovative leader with demonstrated success of leadership and industry accomplishments. Deeply committed to serving others through developing the potential of diverse teams, strategic planning and collaborative partnership.
Overview
18
18
years of professional experience
Work History
Culture Leader
NORTH SHORE UNIVERSITY HOSPITAL
06.2011 - Current
- Inspires, collaborates and influences leadership teams to create culture, patient and customer experience, community partnership, wellness and DEIB strategy
- Develops, implements and evaluates hospital wide patient and family centered care programming, training and initiatives
- Develops long-term strategic vision for areas of responsibility
- Sponsors interdisciplinary teams to identify best practices, develop performance improvement strategies and cost effective solutions and ensures implementation
- Presents outcome metrics to leadership teams
- Responsible for the growth and sustainment of Patient and Family Partnership Councils
- Leads experience design
- Oversees hospital operations and events.
Industry Consultant
RESTAURANT/HOSPITALITY CONSULTANT
07.2006 - Current
- Kenta Modern Asian Kitchen, Melville - Interior design and facility layout of restaurant
- Kyma, Roslyn - Lead special events coordinator
- Philippe by Philippe Chow, East Hampton - High profile reservation coordinator
- Cottage Design, East Hampton - Interior design for twelve luxury homes.
Education
MS - Mental Health Counseling
Queens College
Flushing, NY01.2011
BA - Specialization in Psychology
Hofstra University
Hempstead, NY01.2008
Skills
- Motivating Teams
- Influencing Others
- Continuous improvements
- Goal-Oriented
- Visionary Thinking
- Recruitment and hiring
Licenses Proficiencies
- New York State Licensed Mental Health Counselor, 2013
- Microsoft Office
- Press Ganey
- Teletracking
- Peoplesoft
- Sunrise
- Six Sigma Green Belt- Reducing Avoidable Suffering in the NSUH Emergency Department
Timeline
Culture Leader
NORTH SHORE UNIVERSITY HOSPITAL
06.2011 - Current
Industry Consultant
RESTAURANT/HOSPITALITY CONSULTANT
07.2006 - Current
MS - Mental Health Counseling
Queens College
BA - Specialization in Psychology
Hofstra University
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