Nicole Benjamin
Victorville,California
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Ward Clerk
Knolls West Post Acute
04.2014 - 04.2018
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented latest information in computer system and printed paperwork.
- Contributed to a positive atmosphere through friendly interactions with patients, families, and staff members.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Supported office staff and operational requirements with administrative tasks.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy [Type] department.
- Organized medical supplies inventory to maintain optimal stock levels and prevent shortages during critical situations.
- Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
- Provided valuable assistance during emergency situations by quickly alerting appropriate medical personnel when necessary.
- Ensured timely delivery of laboratory results by tracking orders and following up on pending tests when necessary.
- Maintained patient confidentiality in line with HIPAA regulations.
- Transcribed doctors' medication orders, lab test requests, and care plans.
Education
High School Diploma -
Chaparral High School
Victorville, CA12.2006
Skills
- Strong Organization
- Task Delegation
- Data Entry
- Healthcare experience
- Reception Management
- Clerical Functions
- Patient Scheduling
- Customer Service
- Nursing station operations
- Telephone reception
- Appointment Setting
- Unit secretary training
- Training and coaching
Timeline
Ward Clerk
Knolls West Post Acute
04.2014 - 04.2018
High School Diploma -
Chaparral High School
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