Nicole Benn
Aurora,CO
Summary
Seasoned Regional Manager bringing proven skills in negotiating, preparing and finalizing vendor agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to a challenging role with potential for long-term career advancement and success.
Overview
19
19
years of professional experience
Work History
Regional Property Manager
Apartment Management Consultants
07.2018 - Current
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Reviewed financial forecasts, budget and operational goals.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Conducted property visits to assess curb appeal, office upkeep and maintenance activities.
- Communicated effectively with owners, residents, and on-site associates.
- Responded to escalated resident concerns and issues and monitored resolution.
Property Manager
Trinity Property Consultants
10.2014 - 07.2018
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Maximized rental income while minimizing expenses through effective planning and control.
- Handled tenant complaints promptly and appropriately, calling out maintenance and other vendors when necessary.
Adjudicator
Omnicare
12.2008 - 01.2014
- Investigated high volume of insurance claims to determine validity and coverage eligibility.
- Executed claims processing, while generating increased revenue.
- Collaborated with team members and management to meet goals.
- Communicated with clients to explain policy coverage and regulations.
- Determined claim status and negotiated to reach reasonable settlements or denials.
Front Desk Manager
Sage Hospitality
06.2004 - 12.2008
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved guest complaints by addressing issues with rooms promptly.
Education
High School Diploma -
George Washington High School
Philadelphia, PA06.1997
Skills
- Business Planning
- Contract Negotiation
- Property Management
- Tenant Relations
- Marketing
- Document Preparation
- Preparing Property Agreements
- Affordable Housing Programs Knowledge
Timeline
Regional Property Manager
Apartment Management Consultants
07.2018 - Current
Property Manager
Trinity Property Consultants
10.2014 - 07.2018
Adjudicator
Omnicare
12.2008 - 01.2014
Front Desk Manager
Sage Hospitality
06.2004 - 12.2008
High School Diploma -
George Washington High School
Similar Profiles
Jennifer DavidsonJennifer Davidson
Regional Property Manager at Apartment Management ConsultantsRegional Property Manager at Apartment Management Consultants
Mayra MartinezMayra Martinez
Regional Property Manager at Apartment Management ConsultantsRegional Property Manager at Apartment Management Consultants
Matthew StanleyMatthew Stanley
Apartment Maintenance Technician at Apartment Management ConsultantsApartment Maintenance Technician at Apartment Management Consultants
Ana SaenzAna Saenz
Assistant Property Manager at Apartment Management ConsultantsAssistant Property Manager at Apartment Management Consultants
Charity HaskinsCharity Haskins
Office Manager at Custom HPACESOffice Manager at Custom HPACES