Nicole Bennett

LAS VEGAS,NV

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Associate

Amazon

05.2021 - Current

Worked varied hours to meet seasonal and business needs.
Greeted customers and offered assistance for increased customer satisfaction.
Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Trained and mentored junior staff on customer service strategies and techniques.
Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Front Desk Agent

Luckys Club Hotel And Casino

01.2019 - 09.2021

Collected room deposits, fees, and payments.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Resolved guest issues promptly, resulting in positive feedback and return visits.

Guest Room Attendant

Encore

03.2015 - 09.2019

Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
Prioritized tasks effectively during peak occupancy periods to maximize productivity and meet deadlines.
Served as an exemplary team member by supporting fellow Guest Room Attendants during high-demand situations.
Consistently met strict timelines for check-in readiness by meticulously organizing workloads.

Walmart

01.2010 - 01.2014

Outstanding customer service skills
Handled food in compliance with health standards
Restocked food supplies and equipment as required
Maintained clean and sanitary work area at all times
Proven ability to operate cash register and manage drawer.

Bank of America

01.2006 - 01.2010

Processing all banking transactions including, verifying transactions, checking and savings account withdrawals and deposits
Proper handling of cash and all transactions while keeping with established procedures
Able to give accurate and detailed information to bank clients
Demonstrated ability reply questions on Bank transaction services and procedures maintaining excellent customer relations constantly
Well versed in recognizing customers' financial services requirements and general questions about accounts
Opening and closing location while adhering to all store retail policies and procedures.

Education

General Diploma -

Azusa High School

Azusa, California

06.2004

Skills

Leadership skills
Creating a motivational environment by developing and structuring programs and classes for youth
Delegation task based on clients strengths and weaknesses and experience
Giving constructive feedback in order to maximize benefactors potential

Communicating in difficult situations
Demonstrating optimism and positive energy in team building
Demonstrating passion for your work
Being a role model for integrity and ethic

References

Sanjuana Martinez 702-7246438
Megan Ahern 360-768-8047
Stephani Farfan 702-475-0699

Timeline