Nicole Bennett

• Elevated service quality by enhancing daily procedures for record retrieval and processing for Iron Mountain and clients.
• Performed destruction, termination, and re-box tasks accurately and efficiently.
• Executed efficient inbound and outbound processes, ensuring timely record storage.
• Ensured compliance with state and federal regulations regarding record storage, destruction, and access protocols.
• Proactively identified potential issues affecting document integrity, taking corrective actions to ensure preservation of vital materials.

• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Fostered a positive work environment by maintaining open communication channels with coworkers and supervisors, resolving conflicts promptly, and demonstrating respect for all team members.
• Increased efficiency in picking, packing and shipping processes, employing systematic approaches.
• Achieved targets for order processing and shipping, diligently and effectively excelling daily quotas by 50% for the department.
• Effectively trained high numbers of temp employees from other staffing agencies while maintaining all production goals.

• Accurately managed and sorted high-volume mail and package delivery on designated rural routes.
• Operated postal vehicles while adhering to safety regulations and traffic laws.
• Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
• Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
• Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
• Trained new staff on mail delivery procedures and safety protocols while fostering and encouraging teamwork.

• Managed client accounts, ensuring alignment with service expectations and contractual obligations.
• Collaborated with cross-functional teams to streamline processes and improve service delivery.
• Analyzed client feedback to identify trends and implement strategic improvements.
• Negotiated contract renewals, fostering long-term relationships with key clients.
• Acted as the primary point of contact for a diverse portfolio of clients, delivering exceptional support and fostering long-term partnerships.

• Managed licensing and certifications for the Technicians to keep them current without interfering with their schedules and scheduled their classes and tests. Performed general clerical duties as well as data entry.
• Implemented a new filing system by creating the computer files & importing large amounts of data to simplify and aid in effective certification deadlines and collaboration of information of each Technician.
• Developed and maintained office filing systems, enhancing document retrieval and organization.
• Implemented new software tools for project management, driving enhanced workflow efficiency across teams.

• Closed 90% of all accounts I attempted to procure and exceeded all sales goals & tasks. While maintaining the relationship and communication with my clients’
• Leader in Marketing for both companies and gained prospective leads continually. Designed & implemented unique strategies for growth.
• Medical Assistant Supervisor & Lead facilitator for all weekly meetings & Health Fairs.
• Administered Onboarding, Termination, Pre employment physicals, drug screens & more.
• Trained all staff to give immunizations quickly, safely & painless in the field.
• Bypassed any goals by administering 65,000 vaccines in the field every September – December.
• Facilitated for company at 4 different Chambers of Commerce