Nicole Berg
Crystal Lake,IL
Summary
Experienced in managing retail operations, including customer service, and team leadership. Demonstrated ability to complete tasks on time while also helping customers and creating positive teamwork. Strong problem-solving skills and a knack for building relationships with customers and coworkers have consistently contributed to overall success.
Overview
13
13
years of professional experience
Work History
Retail Assistant Manager
Heartland Bank And Trust
Huntley, Illinois
12.2021 - Current
- Managed staff schedules to optimize workforce efficiency and coverage in retail environment.
- Trained new employees on policies, procedures, and customer engagement techniques through the mentor program.
- Assisted in daily operations to ensure excellent customer service at Heartland Bank.
- Executed monthly and quarterly audit reports to ensure compliance and maintain operational integrity.
- Assisted in building business development initiatives to enhance market presence.
- Participated in community events to elevate brand visibility and strengthen local connections.
- Contributed to conversion team for two major system updates.
Retail Lead
Heartland Bank And Trust
Huntley, Illinois
06.2016 - 12.2021
- Led retail operations to improve customer service and satisfaction
- Oversaw daily retail operations to ensure smooth customer service experiences.
- Completed monthly schedules for employees to ensure smooth staffing.
- Completed monthly/quarterly audit reports to ensure no audit findings.
Retail Banker
Heartland Bank And Trust
Genoa, IL
04.2013 - 06.2016
- Assisted customers with account inquiries and transaction requests.
- Processed loan applications and guided clients through approval procedures.
- Educated clients on banking products and services to meet their needs.
- Opened new accounts for personal and business clients.
- Ran a teller drawer with minimal cash differences.
Education
Harry D Jacobs High School
Algonquin, ILSkills
- Customer engagement
- Employee training
- Staff scheduling
- Audit reporting
- Business development
Timeline
Retail Assistant Manager
Heartland Bank And Trust
12.2021 - Current
Retail Lead
Heartland Bank And Trust
06.2016 - 12.2021
Retail Banker
Heartland Bank And Trust
04.2013 - 06.2016
Harry D Jacobs High School