Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nicole Bergles

Pittsburgh,PA

Summary

Dynamic and results-driven professional with extensive experience in customer service and food preparation at Foxes Pizza Den. Proven ability to enhance customer satisfaction through strong multitasking and organization skills. Adept at maintaining high sanitation standards while reducing food waste, contributing to operational efficiency and profitability.

Experienced with various cooking techniques and kitchen operations. Utilizes culinary skills to create flavorful and visually appealing dishes. Knowledge of food safety practices and efficient kitchen workflows.

Culinary professional known for high standards and exceptional results in kitchen. Extensive experience in preparing and presenting diverse dishes. Strong focus on team collaboration and flexibility, ensuring consistent quality and innovation in every meal.

Overview

19
19
years of professional experience

Work History

Cook

Foxes Pizza Den
06.2017 - 02.2025
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.

Assistant General Manager

Caliente Pizza and Drafthouse
11.2017 - 05.2019
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.

Dispatcher/Assistant Office Administrator

Ashtabula City Cab and Transfer Company
02.2015 - 06.2017
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Managed office supply inventory, placing orders as necessary to maintain optimal stock levels at all times.
  • Processed expense reports accurately and submitted them within required deadlines for prompt reimbursement.
  • Maintained a clean work environment by coordinating office maintenance efforts such as cleaning schedules.
  • Improved communication channels by updating contact information for clients, vendors, and staff members regularly.
  • Developed a comprehensive filing system for easy document retrieval and improved information management.
  • Organized company events and meetings, promoting team cohesion and positive workplace culture.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Monitored front areas so that questions could be promptly addressed.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Completed bi-weekly payroll for 27 employees.

Opening Shift Manager

Burger King
06.2010 - 02.2014
  • Opened doors on time, greeted patrons and offered assistance with locating needed items.
  • Stocked, monitored, and maintained inventory of diverse products.
  • Delegated daily tasks and oversaw 15 employees.
  • Trained employees on service, ensuring compliance with top quality standards.
  • Prepared all morning prep for daily use in alignment with specifications.
  • Fielded customer complaints and comments.
  • Resolved customer complaints professionally and efficiently to maintain high levels of customer satisfaction.
  • Maintained cleanliness and organization of the store, contributing to a welcoming atmosphere for customers.
  • Improved customer satisfaction by consistently providing friendly and efficient service during opening shifts.
  • Enhanced team collaboration through regular communication, resulting in smoother shift transitions.
  • Adapted quickly to unexpected situations or challenges, maintaining smooth operations even under pressure.
  • Developed strong relationships with customers, promoting brand loyalty and repeat business.
  • Managed food safety practices, ensuring compliance with company standards and local regulations at all times during opening shifts.
  • Oversaw cash handling procedures, ensuring accuracy and security throughout opening shifts.
  • Led by example in terms of punctuality, professionalism, and commitment to quality service throughout each opening shift.

Server/bartender

Red Lobster
08.2006 - 11.2010
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

Associates - Business Management

Kent State University (Ashtabula Branch)
Ashtabula

High School Diploma -

Steel Valley High School
Munhall, PA

Skills

  • Customer service
  • Cleaning and organization
  • Food handling
  • Strong attention to safe food handling procedures
  • Multitasking and organization
  • Time management
  • Office administration
  • File organization
  • Document management
  • Scheduling appointments
  • Payroll
  • Word processing

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Competed with Us Pizza team while working at Caliente.
  • PMQ magazine during competition

Timeline

Assistant General Manager

Caliente Pizza and Drafthouse
11.2017 - 05.2019

Cook

Foxes Pizza Den
06.2017 - 02.2025

Dispatcher/Assistant Office Administrator

Ashtabula City Cab and Transfer Company
02.2015 - 06.2017

Opening Shift Manager

Burger King
06.2010 - 02.2014

Server/bartender

Red Lobster
08.2006 - 11.2010

Associates - Business Management

Kent State University (Ashtabula Branch)

High School Diploma -

Steel Valley High School

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