Nicole Bergman
Cooperstown
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
9
9
years of professional experience
Work History
Receptionist
Best Western Hotel
Cooperstown
02.2024 - 11.2024
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Greeted customers, answered general questions and directed to appropriate locations.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated daily log book with information about visitors entering the premises.
- Investigated and analyzed client complaints to identify and resolve issues.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted visitors and provided them with assistance.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Assistant Manager
Family Dollar
Cooperstown
06.2023 - 02.2024
- Ensured compliance with safety regulations and company policies.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Resolved conflicts between team members in an effective manner.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
Childcare Provider
Self Employed
Cooperstown
01.2016 - 05.2023
- Secured indoor and outdoor premises to protect children.
- Planned and implemented engaging activities to encourage creativity and expression.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Instructed children in eating, resting and restroom habits.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Maintained safe play environment.
- Dressed children and changed diapers.
- Sanitized toys and tables to maintain clean, safe environment.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Helped develop motor skills through active playtime activities like running, jumping.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Maintained a clean and organized play area.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Maintained daily records of activities, behaviors, meals, and naps.
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
Education
High School Diploma -
Cooperstown Central School
Cooperstown 09-2011
Skills
- Regulatory compliance
- Vendor negotiation
- Employee training
- Customer service
- Sales reporting
- Operational management
Timeline
Receptionist
Best Western Hotel
02.2024 - 11.2024
Assistant Manager
Family Dollar
06.2023 - 02.2024
Childcare Provider
Self Employed
01.2016 - 05.2023
High School Diploma -
Cooperstown Central School
Similar Profiles
Tamia MobleyTamia Mobley
Reservation Agent at Best Western HotelReservation Agent at Best Western Hotel
Aarzoo ChundawatAarzoo Chundawat
Front Desk Associate at Best Western HotelFront Desk Associate at Best Western Hotel
Walter CallahanWalter Callahan
Front Desk Receptionist at Best Western HotelFront Desk Receptionist at Best Western Hotel
Camron RobichaudCamron Robichaud
Supervisor at Best Western HotelSupervisor at Best Western Hotel
Andrew OlskiAndrew Olski
Summer Employee at Barnyard SwingSummer Employee at Barnyard Swing