Nicole Bergner
Naples,FL
Summary
Dynamic and customer-focused professional with experience at North Ft Myers Florist, adept at handling customer complaints and ensuring satisfaction through effective communication. Skilled in cash handling and shop organization, I consistently maintained inventory levels and prepped arrangements with greenery in multiple different vases. My passion is definitely in this business, ever since I worked at North Ft Myers Florist. I’d love to learn to make arrangements one day.
Overview
5
5
years of professional experience
Work History
Flower Shop Helper
North Ft Myers Florist
03.2018 - 01.2023
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Completed daily tasks accurately and on-time to support shop needs
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store
- Prepared flowers by cleaning, trimming stems, removing thorns, and conditioning to ensure optimal freshness and longevity
- Maintained inventory of floral supplies and materials, monitoring stock levels and placing orders as needed to prevent shortages
- Operated floral equipment such as stem cutters, wire cutters, ribbon shears, glue guns etc. safely and efficiently
- Collaborated with clients to understand their vision and preferences for floral arrangements, ensuring customer satisfaction
Education
Certificate Of Completion - General Studies
New Directions Academy
Fort Myers, FL06.1999
Skills
- Handling customer complaints
- Product knowledge
- Order fulfillment
- Shop organization
- Customer service
- Shipment inspection
- Cash handling
- Upselling strategies
- Created Flower Birthday Cakes, Unicorns, Bears, Dogs and Cats
Timeline
Flower Shop Helper
North Ft Myers Florist
03.2018 - 01.2023
Certificate Of Completion - General Studies
New Directions Academy
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