Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Bergstrasser

Oklahoma City,OK

Summary

Successful at excelling in fast-paced, competitive banking and service environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Overview

13
13
years of professional experience

Work History

Associate Banker

Chase Bank
09.2021 - Current
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Educated customers on features and benefits of banking products and services.
  • Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
  • Monitored and verified suspicious activity on customer accounts.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Referred customers to other banking departments for specialized services.

Cocktail Server

Omni Hotels & Resorts
08.2021 - Current
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Elevated customer satisfaction by promptly addressing any concerns or special requests.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.

Childcare Lead Teacher

NORTH CHURCH
01.2019 - 08.2021
  • Mentored new teachers, providing guidance on best practices and classroom strategies.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Organized and supervised large and small group activities.
  • Organized extracurricular activities and field trips to enhance classroom learning experiences.

Office Secretary

UCO Leadership Central
08.2018 - 12.2020
  • Completed forms, reports, logs, and records to quickly handle all documentation for our Leadership Central Office
  • Maintained daily report documents, memos and invoices.
  • Maintained electronic filing systems and categorized documents.
  • Responded to questions from scholarship candidates seeking information.
  • Assisted in reviewing application and determining the scholarship winners of each semester.


Cashier Assistant

Swadleys Bar B Q
09.2018 - 05.2020
  • Contributed to increased sales by offering relevant product suggestions during checkout interactions.
  • Used POS system to enter orders, process payments and issue receipts.
  • Adhered strictly to loss prevention guidelines, promptly reporting any suspicious activities or discrepancies to management.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.

Daycare Teacher

Providence Learning Center
03.2017 - 12.2018
  • Led small group instruction tailored to each child''s unique abilities and interests, ensuring personalized attention during learning activities.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Monitored classroom to verify safe and secure environment.
  • Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.

Office Assistant

Steve's Whole Sale
03.2011 - 05.2016
  • Collaborated with various departments to complete assigned tasks.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Edited and proofread documents for accuracy and completeness.
  • Input data into spreadsheets and databases.

Education

No Degree - Elementary Education

University of Central Oklahoma
Oklahoma City

Skills

  • Follow-up skills
  • Sales proficiency
  • Exceptional customer service
  • Decision-Making
  • Due diligence
  • Microsoft Office
  • File processing

Timeline

Associate Banker

Chase Bank
09.2021 - Current

Cocktail Server

Omni Hotels & Resorts
08.2021 - Current

Childcare Lead Teacher

NORTH CHURCH
01.2019 - 08.2021

Cashier Assistant

Swadleys Bar B Q
09.2018 - 05.2020

Office Secretary

UCO Leadership Central
08.2018 - 12.2020

Daycare Teacher

Providence Learning Center
03.2017 - 12.2018

Office Assistant

Steve's Whole Sale
03.2011 - 05.2016

No Degree - Elementary Education

University of Central Oklahoma

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Nicole Bergstrasser