Nicole Bergstrasser
Oklahoma City,OK
Summary
Successful at excelling in fast-paced, competitive banking and service environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
13
13
years of professional experience
Work History
Associate Banker
Chase Bank
Oklahoma City, OK
09.2021 - Current
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Educated customers on features and benefits of banking products and services.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Monitored and verified suspicious activity on customer accounts.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Evaluated client financial positions and identified most appropriate banking products.
- Referred customers to other banking departments for specialized services.
Cocktail Server
Omni Hotels & Resorts
Oklahoma City, OK
08.2021 - Current
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
Childcare Lead Teacher
NORTH CHURCH
Oklahoma City, OK
01.2019 - 08.2021
- Mentored new teachers, providing guidance on best practices and classroom strategies.
- Implemented age-appropriate curricula to meet needs of young learners.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Organized and supervised large and small group activities.
- Organized extracurricular activities and field trips to enhance classroom learning experiences.
Office Secretary
UCO Leadership Central
Edmond, OK
08.2018 - 12.2020
- Completed forms, reports, logs, and records to quickly handle all documentation for our Leadership Central Office
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Responded to questions from scholarship candidates seeking information.
- Assisted in reviewing application and determining the scholarship winners of each semester.
Cashier Assistant
Swadleys Bar B Q
Oklahoma City, OK
09.2018 - 05.2020
- Contributed to increased sales by offering relevant product suggestions during checkout interactions.
- Used POS system to enter orders, process payments and issue receipts.
- Adhered strictly to loss prevention guidelines, promptly reporting any suspicious activities or discrepancies to management.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
Daycare Teacher
Providence Learning Center
Lahoma, OK
03.2017 - 12.2018
- Led small group instruction tailored to each child''s unique abilities and interests, ensuring personalized attention during learning activities.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Monitored classroom to verify safe and secure environment.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
Office Assistant
Steve's Whole Sale
Oklahoma City, OK
03.2011 - 05.2016
- Collaborated with various departments to complete assigned tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
- Input data into spreadsheets and databases.
Education
No Degree - Elementary Education
University of Central Oklahoma
Oklahoma CitySkills
- Follow-up skills
- Sales proficiency
- Exceptional customer service
- Decision-Making
- Due diligence
- Microsoft Office
- File processing
Timeline
Associate Banker
Chase Bank
09.2021 - Current
Cocktail Server
Omni Hotels & Resorts
08.2021 - Current
Childcare Lead Teacher
NORTH CHURCH
01.2019 - 08.2021
Cashier Assistant
Swadleys Bar B Q
09.2018 - 05.2020
Office Secretary
UCO Leadership Central
08.2018 - 12.2020
Daycare Teacher
Providence Learning Center
03.2017 - 12.2018
Office Assistant
Steve's Whole Sale
03.2011 - 05.2016
No Degree - Elementary Education
University of Central Oklahoma