Nicole Bermudez
Salem,MA
Summary
Skilled administrative professional with proven experience fostering strong customer relationships and streamlining operations in dynamic, fast-paced environments. Known for exceptional organizational skills, attention to detail, and the ability to make decisive, results-driven decisions under pressure. A self-motivated and goal-oriented team player with a mindset to drive efficiency
Overview
2
2
years of professional experience
Work History
Administrative Assistant
YMCA Northshore
Salem, MA
09.2024 - Current
- Proofread content for typo-free emails and documentation.
- Answered questions from customers regarding the products and services offered by the company.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed and maintained filing systems for confidential documents and records.
- Processed invoices for payment using accounting software applications.
- Responded to customer issues to provide immediate resolution, and improve retention.
Lifeguard
YMCA Northshore
Salem, MA
04.2024 - Current
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
- Monitored surrounding environment constantly to watch for potential risks.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Monitored behaviors for safety violations and took steps to prevent further violations.
Swim Instructor
YMCA Northshore
Salem, MA
04.2024 - Current
- Implemented behavior management techniques to maintain discipline and a positive learning environment.
- Encouraged students to build confidence in and out of water.
- Provided assistance to students with special needs, adapting teaching methods to meet individual requirements.
- Use progress trackers for ensure the improvement of the students.
Receptionist Administrator
Colorful Nails
Salem, MA
12.2023 - 06.2024
- Conducted regular inventory audits to prevent stock discrepancies.
- Sorted and labeled items according to size, type, style, color or product code.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained accurate records of all tasks completed by the team.
- Managed calendars using Outlook, Google Calendar, or other software programs.
- Provided assistance communicating, typing correspondence or obtaining information.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Customer Service Representative
Webhelp
Medellin, Antioquia
04.2023 - 10.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Ensured high customer satisfaction with average of 5-star feedback through effective problem resolution.
- Handled average of 150 inbound calls, chats, and emails to enhance customer service.
- Conducted thorough questioning to identify customer needs and coded information into electronic systems.
Education
High School Diploma -
Concejo Municipal De Itagui
Colombia12-2021
Some College (No Degree) - Neuroscience
Duke University
Durham, NCCybersecurity -
Coursera
Some College (No Degree) - Creative Writing
North Shore Community College
Danvers, MASkills
- Detail-oriented mindset
- Critical thinking
- Problem identification
- Flexibility and adaptability
- Time management proficiency
- Strong communication and interpersonal skills
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Administrative Assistant
YMCA Northshore
09.2024 - Current
Lifeguard
YMCA Northshore
04.2024 - Current
Swim Instructor
YMCA Northshore
04.2024 - Current
Receptionist Administrator
Colorful Nails
12.2023 - 06.2024
Customer Service Representative
Webhelp
04.2023 - 10.2023
High School Diploma -
Concejo Municipal De Itagui
Some College (No Degree) - Neuroscience
Duke University
Cybersecurity -
Coursera
Some College (No Degree) - Creative Writing
North Shore Community College
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