Nicole Berry
Madison,TN
Summary
Accomplished Patient Care Technician and Medical Assistant with a proven track record at Ascension St. Thomas Midtown, enhancing patient care through expert vital signs monitoring and phlebotomy techniques. Demonstrated adaptability and effective time management, significantly improving patient satisfaction and efficiency in clinical settings. Skilled in infection control and patient services, contributing to a safer healthcare environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Ascension St. Thomas Midtown
08.2019 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
Medical Assistant
Heritage Medical Associates
03.2012 - 08.2019
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Bachelor of Science - Nursing
Galen College of Nursing
Nashville, TN12.2024
Associate of Science - Medical Assisting
Kennebec Valley Community College
Fairfield, ME05.2011
Skills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Specimen Collection
- Phlebotomy Techniques
- Catheter Care
- Adaptable
- Patient Services
- Time Management
- CPR Certification
Certification
BLS
Timeline
Patient Care Technician
Ascension St. Thomas Midtown
08.2019 - Current
Medical Assistant
Heritage Medical Associates
03.2012 - 08.2019
Bachelor of Science - Nursing
Galen College of Nursing
Associate of Science - Medical Assisting
Kennebec Valley Community College
BLS
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