Master change agent and efficiency driver with 10+ years of experience steering operations and launching new businesses within the retail industry. Seeking a new role that can leverage my ability to lead teams and propel growth.
Overview
12
12
years of professional experience
Work History
Senior Manager, Account Management & Planning
Gap Inc. Franchise
05.2023 - Current
Fostered Amazon and Military wholesale relationships to improve sales and operations, including establishing cross functional touchpoints and problem solving process plans
Conducted pre-season investment reviews and hosted in season trade calls to monitor business health and drive growth; created meeting cadence for consistent and meaningful touchpoints
Forecasted sales monthly and utilized data to show accounts areas of improvement and make seasonal receipt recommendations, as well as highlight risk and opportunities to internal AOP
Launched US Hub Replenishment, enabling in season wholesale growth targeted at $8M+
Crafted decks to engage VP and C-suite leadership on updates to to business and areas in need of support to enable growth
Senior Manager, Product Strategy & Planning
Gap Inc. Franchise
11.2021 - 04.2023
Responsible for launching assortment on Amazon and aligning cross functional teams on Gap product perspective, resulting in $41M wholesale the first season, $70M life to date
Developed profitable perimeters to customize offering on Amazon and optimized assortment through key learnings and adjusted for what is/is not working
Focused accounts on long term growth opportunities through translating Gap LRP topline and divisional product strategies into applicable partner facing strategies
Consulted on development of web based assortment order management system that impacts 140 internal and 300 external users
Responsible for Market Week budget forecast and actualized spend, including resource management, and communicated to Finance for quarterly updates
Demonstrated strong leadership skills by successfully managing and developing team of 5
Manager, Product Strategy
Gap Inc. Franchise
07.2020 - 10.2021
Project managed launch of JOOR, a digital selling tool platform, and developed consistent cross-brand account experience. Project included interviewing potential platform agencies, creating cross-functional RACI, onboarding total internal and external users, liaising with JOOR account manager, and developing strategic rollout plan
Led cross brand development of annual product strategy roadmap, leading to +30% growth vs LY
Assessed areas for efficiency and implemented improvements such as key milestone mapping and streamlined resource utilization, and advocated for Franchise needs during global transformation
Manager, Brand Planning
Gap Inc. Franchise
03.2018 - 07.2020
Drove online growth from 10% to 30% of wholesale investment through product strategies, process mapping, and leading cross-functional collaboration
Built onboarding resources to support launch of 16 new accounts within 6 quarters
Development of end to end Outlet/Value program process resulted in additional $53M wholesale in 2019 and 15% increase in account investment, including seasonal IMU and margin analysis to drive Full Price vs Outlet assortment efficiencies
Launched first Franchise replenishment program to capitalize on in season trade responsiveness and improved Franchise business model to lay foundation for future growth
Senior Planner, Brand Planning
Gap Inc. Franchise
09.2016 - 03.2018
Launched first Gap Franchise Outlet store and set up scalable process to enable expansion into additional accounts and wider assortment range; store exceeded account’s expectations resulting in +40% annual OTB sales projection
Represented Franchise on Global Gap task force to develop new company operating model and served as change management team leader, guiding merchant and planning teams through Gap’s transformation and through effects on a leveraged market
Drove strategic growth in key areas, such as price bucket, value offering, and basics, through in-depth analysis and new reporting development, increasing partner investment
Planner, Brand Planning
Gap Inc. Franchise
03.2015 - 09.2016
Redesigned and evolved tools to support financial analysis, sales reporting, and investment strategies
Created seasonal financial plans and CC targets to support product strategies and maximizes opportunities
Planned bottoms up seasonal assortments to provide AUC/AIR guidance to finance to influence partner discounts, pricing analysis to protect partner and Gap margin, and inventory depth guidance to production to minimizing shortages and overages; Summer 2016, Adult projection was within 1% of total final booking
Senior Analyst, Merch Planning
Coach
03.2013 - 02.2015
Grew wholesale investment through implementation of exclusives and boxed gifting programs, resulting in expanded Men’s footprint and increased sales overall
Forecasted plans weekly to reflect trends, promotions, and managed OTB openness. Elevated team’s ability to plan and allocate by attributes resulting in increased productivity
Analyst, Business Planning
Coach
05.2011 - 03.2013
Account and door level analysis, such as advertising effects and environmental transformations, markdown strategies, and evaluation of location profile leading to targeted growth opportunities
Instrumental in conversion of internal data warehouse system, partnering as key liaison between wholesale team and IS
Education
Bachelor of Science - Buying and Planning, Economics
Fashion Institute of Technology, State University of New York
New York, NY
Timeline
Senior Manager, Account Management & Planning
Gap Inc. Franchise
05.2023 - Current
Senior Manager, Product Strategy & Planning
Gap Inc. Franchise
11.2021 - 04.2023
Manager, Product Strategy
Gap Inc. Franchise
07.2020 - 10.2021
Manager, Brand Planning
Gap Inc. Franchise
03.2018 - 07.2020
Senior Planner, Brand Planning
Gap Inc. Franchise
09.2016 - 03.2018
Planner, Brand Planning
Gap Inc. Franchise
03.2015 - 09.2016
Senior Analyst, Merch Planning
Coach
03.2013 - 02.2015
Analyst, Business Planning
Coach
05.2011 - 03.2013
Bachelor of Science - Buying and Planning, Economics
Fashion Institute of Technology, State University of New York
<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br>
• Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br>
• Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br>
<br>
<strong>Compensation, Benefits & Payroll:</strong><br>
• Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br>
• Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br>
• Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br>
<br>
<strong>Policy Development & Compliance:</strong><br>
• Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br>
• Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br>
• Advised leadership on labor law updates and best practices in employee relations.<br>
<br>
<strong>Talent Acquisition & Onboarding:</strong><br>
• Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br>
• Managed international hiring, including visa processing, embassy coordination, and relocation support.<br>
• Optimized onboarding programs to ensure a smooth transition for new employees.<br>
<br>
<strong>Employee Relations & Engagement:</strong><br>
• Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br>
• Maintained accurate records for attendance, leave, and performance management.<br>
• Prepared employment contracts and offer letters in compliance with legal and company standards.<br>
<br>
<strong>Strategic HR Leadership:</strong><br>
• Collaborated with senior management to align HR strategies with business goals.<br>
• Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br>
</p> at Saudi Central Bank<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br>
• Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br>
• Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br>
<br>
<strong>Compensation, Benefits & Payroll:</strong><br>
• Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br>
• Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br>
• Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br>
<br>
<strong>Policy Development & Compliance:</strong><br>
• Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br>
• Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br>
• Advised leadership on labor law updates and best practices in employee relations.<br>
<br>
<strong>Talent Acquisition & Onboarding:</strong><br>
• Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br>
• Managed international hiring, including visa processing, embassy coordination, and relocation support.<br>
• Optimized onboarding programs to ensure a smooth transition for new employees.<br>
<br>
<strong>Employee Relations & Engagement:</strong><br>
• Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br>
• Maintained accurate records for attendance, leave, and performance management.<br>
• Prepared employment contracts and offer letters in compliance with legal and company standards.<br>
<br>
<strong>Strategic HR Leadership:</strong><br>
• Collaborated with senior management to align HR strategies with business goals.<br>
• Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br>
</p> at Saudi Central Bank
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA