Nicole Berube
Windsor,MO
Summary
Dynamic and detail-oriented professional with experience at Quad County Vet Clinic, excelling in client communication and organization. Proven ability to enhance customer satisfaction and streamline office efficiency through effective appointment scheduling and data entry. Strong problem-solving skills and a commitment to maintaining a welcoming environment contribute to overall team success.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
18
18
years of professional experience
Work History
Receptionist/Veterinary Technician
Quad County Vet Clinic
07.2018 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Pharmacy Technician
Merryfield Pharmacy
07.2007 - 07.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Education
Nursing
University of Central Missouri
Warrensburg, MO05-2004
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- File management
- Client communication
- Medical record-keeping
- Problem-solving skills
- Team collaboration
Timeline
Receptionist/Veterinary Technician
Quad County Vet Clinic
07.2018 - Current
Pharmacy Technician
Merryfield Pharmacy
07.2007 - 07.2018
Nursing
University of Central Missouri
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