Nicole Besendja

• Was assigned to the position of visitation officer, when i would work at the visitor reception desk as the first point of contact for people entering the facility
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
• Respond to emergencies calls and assist in the medical and restraint of people
• Performed CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive
• Identified and challenged potentially unauthorized individuals to prevent access to restricted areas
• Checked the identification of everyone who entered and exited the facility to eliminate unauthorized visitors
• Took part in staff meetings, special events, and professional development
• Observing and reporting criminal activity
• Protected personal and company property from robbery, vandalism, and unauthorized entry
• Kept track of employee activities and ensured that they complied with security regulations
• Alerted law enforcement to suspicious activities and people
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Checked and verified photo identification prior to granting facility access.
• Reported suspicious activities and persons to law enforcement.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
• Assisted in developing comprehensive security policies to address potential risks and protected
• Completed full building and grounds patrols to spot and investigate concerns.
• Responded quickly to incidents and assessed active situations for security concerns.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Examined doors, windows and gates to verify security.
• Monitored CCTV cameras and alarm systems for security breaches.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Updated shift logs and produced daily reports to document security activities and specific incidents.

• Wiping seats and closing the seat bells
• Such as seats and tray tables
• Wiping windows
• Cleaning the inside of pockets
• Ranger and replace the safety card and menus card inside the pocket
• Vacuuming the floors
• Wiping around the seats and aisles
• Cleaning the restrooms and galleries
• Removing trash and vacuuming
• Opening the event boutons
• Addressed any discrepancies in cleaning quality or safety procedures promptly with teammates and supervisors, seeking opportunities for continuous improvement within the role.
• Maintained high customer satisfaction scores with meticulous attention to detail in all cleaning tasks.
• Improved overall cabin appearance by paying close attention to detail when vacuuming floors, wiping down surfaces, and removing trash.
• Contributed to a reduction in aircraft downtime by working effectively both independently and as part of a team, ensuring cabin cleaning tasks were completed on schedule.
• Followed all safety regulations and protocols while using chemicals and equipment for thorough cleaning procedures.
• Enhanced cabin cleanliness by thoroughly sanitizing surfaces and touchpoints after each flight.
• Collaborated with team members to streamline cleaning processes, resulting in quicker turnaround times between flights.

• Cleaning Bathrooms (man, women, Toilet family and nursing)
• Sanitized and removing trash
• Replace trash bacs and previous
• Replace toilet papers and soap
• Swipe mirrors and sink surface
• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Kept building spaces premises clean inside and outside.
• Replaced and refilled paper towel and toilet paper dispensers for users convenience.
• Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
• Followed safety protocols and safe use of protective gear to prevent injury to self and others.
• Collaborated with other custodial staff to complete larger projects efficiently and effectively.
• Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
• Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
• Checked in and stocked inventory throughout facility.
• Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
• Reported damages and hazardous conditions to management for further action.
• Cleaned equipment and machinery to maintain in optimum working condition.
• Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
• Reported vandalism or other damage to property to supervisor.
• Streamlined communication with management regarding maintenance needs, leading to quicker resolution times.
• Ensured hygienic environment by adhering to sanitation protocols in restrooms and kitchen areas.

• Scanning cellphones and other devices
• Put in the box and print the Laber

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Developed and maintained courteous and effective working relationships.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked well in a team setting, providing support and guidance.
• Leveraged various technical systems to intercept enemy communications, resulting in crucial insight into enemy tactics.
• Maintained meticulous records and documentation of all collected intelligence materials for future reference.
• Implemented counterintelligence measures to protect operational plans from potential adversary threats.
• Promoted a strong culture of professional development within the unit through continuous training and mentorship programs.

Trainings

• Courter-Intelligence Course in Uganda 1999
• Military Intelligence Course at Military High School in Kinshasa 2002

Job description

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Entered data into system and updated customer contacts with information to keep records current.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
• Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.