Nicole Bethell
Wiggins,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Deicer and Communcations Personell
AeroMag
08.2021 - Current
- Maintained proper documentation of all deicing activities for compliance with federal regulations and company policies.
- Provided support during extreme weather events, enabling flights to continue operating safely despite challenging conditions.
- Reduced delays by prioritizing deicing tasks during peak winter months.
- Aligned closely with airline schedules, ensuring timely completion of necessary tasks before takeoff deadlines.
- Streamlined deicing operations for increased efficiency and faster turnaround times.
- Actively participated in regular safety briefings, staying updated on best practices within the industry.
Executive Assistant
Premier Welding
04.2016 - 02.2021
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Claims Adjuster, Automobile and Casualty
Greene Acres...Owner
01.2013 - 01.2016
- Enhanced customer satisfaction with thorough investigation of claims and timely resolution.
- Evaluated property damage estimates to determine appropriate compensation amounts in line with policy provisions.
- Handled complex claims involving multiple parties, navigating challenging situations with professionalism and tact.
- Provided exceptional customer service during the claims process, addressing concerns promptly and empathetically.
- Assisted clients throughout the entire claim process from initial report to final settlement or closure.
Claims Manager
P Scott Lower PC
03.2001 - 11.2012
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Researched accounts and completed due diligence to resolve collection problems.
- Enhanced team performance through regular training, coaching, and feedback sessions.
Education
High School Diploma -
Overland High School
Aurora, CO05.2000
Skills
- Punctuality
- Ground Support Equipment
- Airport safety regulations
- Chemical Handling
- Excellent work ethic
- Safe Driving Techniques
Timeline
Deicer and Communcations Personell
AeroMag
08.2021 - Current
Executive Assistant
Premier Welding
04.2016 - 02.2021
Claims Adjuster, Automobile and Casualty
Greene Acres...Owner
01.2013 - 01.2016
Claims Manager
P Scott Lower PC
03.2001 - 11.2012
High School Diploma -
Overland High School
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