Nicole Biggins

Oversee daily operations of the Risk Team, set performance goals, and mentor members to ensure continuous growth and accountability. Develop and implement risk management policies and procedures. Assess and evaluate potential risks and their impact on the organization. Work closely with various teams to integrate risk considerations into business processes and decision-making. Monitor and report on the effectiveness of risk mitigation strategies. Identify and resolve high-risk fraud cases, with prompt and thorough documentation. Prepare risk reports to senior leadership, highlighting trends and case outcomes.

Support the Risk Supervisor in day-to-day operations and decision making processes. Cross-train new team members on daily tasks. Lead and motivate team members to meet goals and expectations. Serve as a liaison between the Legal and Risk departments. Collaborate with multiple departments daily. Provide training and guidance to the Operations department on risk management. Contribute to the development and implementation of risk management reports, improving risks associated with high-risk clients. Stay updated on industry trends and best practices.

Provide daily portfolio management and review through various tools such as Power Bl, SalesForce, Jira, and FactorSoft. Responsible for seeking out warning signs of deteriorating portfolio trends and vulnerabilities. Own and manage several reporting reviews. Assist with the planning, organization, and execution of audits related to clients and personnel. Research and monitor the portfolio for risk trends. Proactively identify higher level risk issues and opportunities for additional training. Identify efficiencies and scalable options that assist in the portfolio duties as the company grows. Helped establish the Compliance Team and grow the Risk Department.

Managed a book of clients with approximately $5 million in open receivables. Provided daily funding and handled collections for assigned customers. Maintained financial accounts by processing customer adjustments. Performed risk assessments and ensured that procedures were in place and followed to minimize risk. Prepared product and service reports by collecting and analyzing customer information. Regularly updated account information to maintain customer records. Provided customer service for financial clients. Audited, organized, and processed information through documentation.