NICOLE BILEK
MILLERSVILLE,MO
Summary
Dynamic and results-oriented professional with a proven track record at Hudson Chiropractic, where I enhanced billing efficiency and patient satisfaction. Skilled in medical billing software and ICD-10, coupled with exceptional verbal communication and problem-solving abilities. Achieved significant improvements in claims accuracy and streamlined patient care processes, fostering trust and long-term relationships.
Overview
26
26
years of professional experience
Work History
Insurance Billing Specialist
Hudson Chiropractic
10.2022 - Current
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Assisted colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
- Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
- Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.
Chiropractic Assistant
Hudson Chiropractic
12.2020 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system using [Software] and checked information for accuracy.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Increased patient retention through exceptional customer service and follow-up communications.
House Cleaner
Lacey's Cleaning Service
01.2020 - 12.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Administrative Assistant
Bilek's LP Gas
05.1998 - 12.2020
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Education
High School Diploma -
Perryville Sr. High School
Perryville, MO05.1998
Skills
- Medical Billing Software Proficiency
- ICD-10 Knowledge
- HCPCS Coding
- HIPAA Compliance
- Claim submission
- Patient confidentiality
- Verbal Communication
- Denial Management
- Payment posting
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
Timeline
Insurance Billing Specialist
Hudson Chiropractic
10.2022 - Current
Chiropractic Assistant
Hudson Chiropractic
12.2020 - Current
House Cleaner
Lacey's Cleaning Service
01.2020 - 12.2020
Administrative Assistant
Bilek's LP Gas
05.1998 - 12.2020
High School Diploma -
Perryville Sr. High School
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