Nicole Birkett
Sisters Of St. Francis Of Dubuque, IA
DUBUQUE,IA
2027
years of professional experience
Detail-oriented Certified Nursing Assistant skilled in patient care, HIPAA compliance, and effective communication. Committed to improving patient comfort through collaboration and problem-solving. Experienced in appointment scheduling and medical documentation, with strong computer skills and troubleshooting abilities.
Work History
Certified Nursing Assistant
24 Years 10 Months- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Educated patients self-care techniques.
- Assisted patients with daily living activities, ensuring comfort and well-being.
- Maintained accurate patient records, adhering to confidentiality regulations.
- Mentored new nursing assistants, providing guidance on best practices and procedures.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and staff, providing emotional support during difficult times.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Provided emotional and psychological support to patients, fostering positive healthcare experience.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Waitress
2 Years 3 Months- Delivered exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently, ensuring prompt order taking and food delivery.
- Collaborated with kitchen staff to ensure accuracy of orders and dietary needs.
- Trained new waitstaff on restaurant protocols and service standards.
- Resolved customer complaints effectively, maintaining positive dining experiences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Associate
- Processed transactions accurately using point-of-sale systems to promote efficient checkout.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Collaborated with team members to achieve sales goals and improve customer service quality.
- Maintained organized merchandise displays to ensure appealing store presentation.
- Executed inventory management tasks, including stock replenishment and loss prevention strategies.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma
No Degree - Business Administration
No Degree - Nursing
Skills
Patient care
Patient support
HIPAA compliance
Confidential document control
Appointment scheduling
Computer literacy
Patient documentation
Microsoft Outlook
File organization
Record keeping
Critical thinking
Strong problem solver
Reliable team player
Verbal communication
Patient relationship management
Computer applications
Timeline
Certified Nursing Assistant
Sisters Of St. Francis Of Dubuque, IA
10.2001 - CurrentRead More
Waitress
Bishops Buffet
07.1999 - 10.2001Read More
Sales Associate
K-Mart
1998 - 1999Read More
Dubuque Senior High School
High School Diploma
Read More
NICC
No Degree from Business Administration
Read More
NICC
No Degree from Nursing
Read More