Nicole Bjanes
Palm Coast
Summary
Dynamic professional with a proven track record of excelling in top tier customer service and office administration. Skilled in data entry and relationship building, I significantly improved document organization and client satisfaction. Leveraging critical thinking and professional maturity, I fostered a positive work environment, contributing to operational efficiency and team cohesion.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Minto Communities - Florida
12.2020 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
FOH Manager
Darden Inc
05.2004 - 11.2020
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Streamlined reservation processes for enhanced guest experiences and increased bookings.
- Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
- Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Food Server
Friendly's
03.1995 - 01.2004
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Optimized table management to accommodate more guests during peak hours, maximizing seating efficiency.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Recommended wine pairings and specialty dishes, enhancing dining experience.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supported needs of 100+ guests while maintaining accuracy of orders to provide ultimate dining experience.
Education
Associate of Arts - Marketing
Art Institute of Fort Lauderdale
Fort Lauderdale, FLSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Filing
- Critical thinking
- Scheduling
- Professional and mature
- Deadline oriented
- Relationship building
- Administrative support
- Time management
- File organization
Accomplishments
- Specialized in brand management for Seasons 52
- Assisted management with the training of new staff members for food and beverage
- Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of invoices.
- Recognized by customers and employers for expedient and effective service.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Certification
- Serve Save Certificate 10 years+
- Certified Sommelier-level 3
Languages
Spanish
Limited Working
Timeline
Administrative Assistant
Minto Communities - Florida
12.2020 - Current
FOH Manager
Darden Inc
05.2004 - 11.2020
Food Server
Friendly's
03.1995 - 01.2004
- Serve Save Certificate 10 years+
- Certified Sommelier-level 3
Associate of Arts - Marketing
Art Institute of Fort Lauderdale
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