Nicole Black
Tecumseh
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Red Shield Rentals
Ypsilanti, MI
12.2023 - Current
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Ensured timely completion of maintenance tasks, contributing to high tenant satisfaction rates.
Family Reunification Worker
Orchards Children's Services
Ann Arbor, MI
02.2023 - 12.2023
- Developed individualized service plans based on thorough assessments of each family''s strengths and needs.
- Mentored new Family Reunification Workers, sharing expertise while promoting professional growth within the team.
- Advocated for children''s best interests during court proceedings, contributing to favorable outcomes for families involved.
- Improved family communication and relationships through skillful mediation sessions and conflict resolution techniques.
- Offered crisis intervention services when needed, providing immediate support during critical moments in the reunification process.
- Provided ongoing support to families after reunification, ensuring a smooth transition and continued success in their new living situation.
- Connected families with essential social services such as housing assistance, mental health care, or substance abuse treatment programs, facilitating their path toward stability.
Server Trainer
Texas Roadhouse
Ann Arbor, MI
07.2017 - 03.2023
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
Bachelor of Arts - Criminal Justice
Adrian College
Adrian, MI12-2022
High School Diploma -
Britton Deerfield Schools
Briton, MI06-2019
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Time management
- Computer skills
- Microsoft Word, Microsoft Excel
- Multi-tasking
Timeline
Assistant Property Manager
Red Shield Rentals
12.2023 - Current
Family Reunification Worker
Orchards Children's Services
02.2023 - 12.2023
Server Trainer
Texas Roadhouse
07.2017 - 03.2023
Bachelor of Arts - Criminal Justice
Adrian College
High School Diploma -
Britton Deerfield Schools