Nicole Black
Tecumseh
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Red Shield Rentals
12.2023 - Current
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Ensured timely completion of maintenance tasks, contributing to high tenant satisfaction rates.
Family Reunification Worker
Orchards Children's Services
02.2023 - 12.2023
- Developed individualized service plans based on thorough assessments of each family''s strengths and needs.
- Mentored new Family Reunification Workers, sharing expertise while promoting professional growth within the team.
- Advocated for children''s best interests during court proceedings, contributing to favorable outcomes for families involved.
- Improved family communication and relationships through skillful mediation sessions and conflict resolution techniques.
- Offered crisis intervention services when needed, providing immediate support during critical moments in the reunification process.
- Provided ongoing support to families after reunification, ensuring a smooth transition and continued success in their new living situation.
- Connected families with essential social services such as housing assistance, mental health care, or substance abuse treatment programs, facilitating their path toward stability.
Server Trainer
Texas Roadhouse
07.2017 - 03.2023
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
Bachelor of Arts - Criminal Justice
Adrian College
Adrian, MI12-2022
High School Diploma -
Britton Deerfield Schools
Briton, MI06-2019
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Time management
- Computer skills
- Microsoft Word, Microsoft Excel
- Multi-tasking
Timeline
Assistant Property Manager
Red Shield Rentals
12.2023 - Current
Family Reunification Worker
Orchards Children's Services
02.2023 - 12.2023
Server Trainer
Texas Roadhouse
07.2017 - 03.2023
Bachelor of Arts - Criminal Justice
Adrian College
High School Diploma -
Britton Deerfield Schools
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